As a Sales Operations Associate, you will support the VP of Operations and the Wholesale Sales team. The ideal candidate will have superb organizational skills, be a problem solver and able to independently manage deadlines. The position is best suited for someone with a baseline understanding of retail, data analysis and the importance of delivering the best customer service.

We are looking for a highly focused and driven professional that is keen to learn and excited to take part in the growth of a successful lifestyle brand.

Responsibilities:

Customer Service

Handle all inbound customer service inquiries (email and phone) for both wholesale and direct to consumer. Respond within 4 hours during business hours.
Escalate customer service issues as needed to the appropriate team/department.
Partner with the distribution center manager to handle processing of all returns.
Manage library of customer service replies and continue to build out and revise based on current and historical inquiries.
Assist with management of CRM along with logging and tracking daily sales.
Build out and maintain FAQs for the website.
Track and log fulfillment issues to help improve order accuracy and catch errors in shipping that can improve the customer experience

Wholesale Support

Handle the processing for all third party marketplaces orders (i.e. logging shipment details for Faire orders).
Handle all customer support inquiries from third party marketplaces.
Handle the processing and billing for all wholesale accounts when new collections and products ship.
During the Dallas and Atlanta markets, partner with the wholesale team to ensure all orders are processed and logged in a timely manner.
Pull historical data from inventory management system to help wholesale team prioritize their outreach and sales efforts.
Assist at retail markets as needed.
Maintain creative assets on marketplaces and wholesale sites.

Operational Support

Manage the logging and tracking of recurring weekly replenishment retail orders for key grocery and convenience store partners.
Assist with cycle accounts at the distribution center as needed.
Partner with the distribution center to assist with all major retail orders, both through EDI and manual transmission tasks including printing labels, ASNs (Advanced Shipping Notice), etc.
For new product launches, gather all relevant information needed for website and catalog (product descriptions, weights of products, key specifications, etc.)

Additional Support and Analysis

Willingness to jump in and take on operational, customer service and wholesale tasks as they arise.
Manage multiple projects and deadlines.
Collaborative team player willing to partner with and support all departments

Ideal Candidate Is:

Team player that is self-motivated, creative, and focused
Desire to work in an innovative, fast-paced & committed environment
Communicative and open to feedback, and willing to give feedback to others
Detail focused, customer service oriented, and highly organized
Collaborative team player willing to partner with and support all departments

Qualifications:

BA/BS Degree
1-2 years of experience in a professional sales-oriented and retail/wholesale environment
Self-disciplined, organized, and ambitious
Entrepreneurial mindset with a hunger to learn and contribute to the company’s overall success
Curious and demonstrable evidence of professional and personal development
Excellent verbal and written communications skills

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Sales Operations Administrator