Revenue Operations Coordinator

About Pali

Pali Mountain is a premier year-round camp, outdoor education facility, and retreat center located on 250 forested acres in the San Bernardino Mountains. We serve over 50,000 guests annually through three distinct programs-Pali Adventures, Pali Institute, and Pali Retreat-and pride ourselves on delivering unforgettable experiences in a setting that blends rustic charm with modern infrastructure.

Our campus includes over 100,000 square feet of buildings, a 30,000-square-foot dining hall, 850+ beds across multiple sleeping villages, and more than 75 dedicated activity areas, including zip lines, climbing towers, ropes courses, and specialized instructional spaces. Pali is accredited by WASC, ACA, and AEE, and is a proud member of WAIC and AEE.

Join us in making the mountains move.

Job Overview

We are seeking a detail-oriented and proactive Revenue Operations Coordinator to join our revenue team. Reporting directly to the SVP of Commercial, this role will focus on supporting the end-to-end revenue cycle, with an emphasis on managing collections, resolving billing and contract inquiries, handling administrative tasks, and guiding clients through payment and contract completion processes. You will serve as a key support resource for the SVP and cross-functional teams, ensuring operational efficiency, compliance, and exceptional client experiences. This position is ideal for someone with strong organizational skills, a customer-service mindset, and experience in revenue operations or related fields.

Key Responsibilities

Manage collections activities, including tracking outstanding payments, following up on overdue accounts, and coordinating with clients to resolve payment issues while minimizing revenue loss.
Handle billing questions from clients and internal teams, investigating discrepancies, preparing accurate invoices, and ensuring timely and correct billing processes.
Address questions around contracts, such as terms, amendments, and renewals, collaborating with legal and sales teams to provide clear explanations and facilitate smooth contract execution.
Respond to administrative inquiries related to revenue operations, including data entry, record maintenance, and documentation management in systems like CRM or ERP tools.
Assist clients in navigating the payment process, providing guidance on payment methods, troubleshooting issues, and ensuring a seamless experience from invoice to receipt.
Support the completion of contracts by reviewing documents for accuracy, coordinating signatures, and tracking progress to ensure timely closure and revenue recognition.
Serve as the primary contact between program teams and the sales department when questions arise about contracts, services, payments, or other inquiries.
Ensure compliance with company policies, legal requirements, and industry standards related to billing, contracts, and collections, including verifying client eligibility and payer requirements where applicable.
Collaborate with cross-functional teams (e.g., sales, finance, legal, and customer success) to identify process improvements, resolve issues, and optimize revenue operations workflows.
Conduct data analysis to identify trends in billing, collections, and contract performance, using tools like Excel or CRM systems to support decision-making.
Participate in quality assurance checks, productivity audits, and training sessions to maintain high standards and remediate any process gaps.
Monitor and update revenue tracking tools, diaries, and dashboards to ensure all necessary information is captured for accurate payment and contract processing.
Provide backup support for related roles, such as enrollments or order processing, and respond to customer requests in a timely manner.

Ideal Candidate

A detail-oriented problem-solver who can resolve billing discrepancies, contract questions, and overdue accounts.
Highly organized and proficient with administrative tasks, data entry, and documentation management.
An effective communicator who can clearly explain complex billing and contract details to both clients and internal teams.
A customer-service professional experienced in guiding clients through payment and contract processes.
Knowledgeable in revenue operations, with a solid understanding of the end-to-end revenue cycle.
A proficient user of CRM or ERP tools, capable of using data to track performance and identify trends.
A collaborative team player who can work with multiple departments to improve processes.
A stickler for compliance, ensuring all activities adhere to company policies and legal requirements.
Eager to learn and focused on continuous improvement through quality assurance and training.

Pali Mountain

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Revenue Operations Coordinator