Full job description

Operations Manager – Multi-Business Support Role

We are seeking a highly organized, driven Operations Manager to act as a right-hand partner in supporting multiple growing businesses, including Palmer’s Carpet Cleaning & Restoration, Waste Away Dumpster Rentals, a residential real estate practice, and an active real estate investment portfolio. This is a fast-paced, hands-on leadership role for someone who thrives on variety, takes initiative, and enjoys managing people, improving systems, and helping drive growth. The ideal candidate has prior leadership experience, is detail-oriented and tech-savvy, and is comfortable overseeing employees, managing leads, and supporting day-to-day operations across several businesses.

Key Responsibilities:

Manage and supervise employee(s), including scheduling, training, accountability, and performance support
Conduct weekly safety and equipment checks to ensure vehicles, tools, and job sites meet standards
Track, manage, and follow up on business leads across multiple companies using CRM systems
Call prospective and existing customers to schedule services and nurture relationships
Coordinate customer follow-ups to ensure excellent service and satisfaction
Run business-related errands and assist with operational logistics as needed
Maintain and update CRM databases with accurate customer and project information
Create and manage spreadsheets, reports, and documents using Excel, Word, and Google Workspace
Assist with scheduling, calendar coordination, and task management across businesses
Develop and propose new marketing ideas to support business growth
Support marketing and outreach efforts by tracking inquiries and campaign performance
Communicate professionally with customers, vendors, and partners
Identify opportunities to streamline processes and improve operational efficiency

Qualifications:

Prior leadership or supervisory experience preferred
Experience managing or mentoring employees preferred
Experience working with CRM databases required
Proficiency in Microsoft Excel, Word, and Google Workspace
Strong organizational and multitasking skills
Excellent written and verbal communication abilities
Self-motivated with the ability to work independently and prioritize tasks
Comfortable working in a dynamic, multi-business environment

This position offers a challenging yet rewarding opportunity for an accomplished professional eager to make a significant impact within a growing organization.

Job Type: Full-time

Pay: $55,990.97 - $67,429.98 per year

Benefits:

Employee discount
Paid time off

Experience:

Leadership: 1 year (Preferred)
CRM software: 1 year (Required)
Management: 1 year (Preferred)

Work Location: In person

Palmer's Carpet Cleaning & Restoration

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