Key responsibilities for Sales Operations Executive:

1. Order Processing and Coordination:

· Manage end-to-end order processing, ensuring timely updates and order accuracy.

· Coordinate with sales, operations, and logistics teams to ensure smooth delivery of products and services.

· Follow up on order status, inventory levels, and delivery schedules to resolve bottlenecks.

2. Customer Servicing and Support:

· Provide exceptional post-sales support to customers by addressing queries and ensuring timely resolutions.

· Update customer records in CRM systems and maintain accurate data for reporting purposes.

· Assist customers or sales person with order details, payment clarifications, and delivery timelines.

3. Payment Follow-ups:

· Collaborate with the finance team, customers and Sales person for timely payment collection.

· Ensure compliance with payment terms and address pending payment issues proactively.

4. Cross-Functional Collaboration:

· Act as a bridge between the sales and operations teams to streamline processes.

· Monitor order performance and collaborate with stakeholders to resolve delivery challenges.

5. Reporting and Data Analysis:

· Generate daily/weekly/monthly reports on order processing, delivery status, and payments.

· Identify trends and operational issues through data analysis to improve efficiency.

Required Experience:

1. Graduate with minimum 1+ year in Business Operations / Order Processing / Customer Servicing

2. Bachelor's or associate's degree, business administration, or related field is preferred.

3. Experience in automotive, commercial vehicles, earthmoving equipment, or allied industries preferred.

4. Proficiency in all Microsoft Office applications.

5. Excellent organizational and problem-solving skills.

6. Effective communication skills.

7. Exceptional customer service skills.

8. Ability to prioritize tasks, solve problems, and meet deadlines effectively.

Detail-oriented with an analytical mindset to ensure process accuracy.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

Application Question(s):

Work Location: In person

Panchjanya HR Services

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