Who are we:

From small local businesses to large multinational corporations, when manufacturers use Paperless Parts, they free up valuable time to focus on what is truly important to them. Our customers spend more time with their families, expand their businesses, invest in sustainable practices, and grow as a result of new opportunities. We’re a passionate team that believes manufacturing is a vital component of our everyday lives and the backbone of our economy. We’re dedicated to providing this invaluable industry with a cloud-native platform that empowers the next generation of manufacturers to join the digital age. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. Without manufacturing, many new ideas never become a reality. It is our mission to enable manufacturers with the technology they need to drive innovation – and our world – forward.

Paperless Parts is a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a fast-scaling company that is revolutionizing an entire industry, read on and apply!

Due to the nature of our business and interaction with external clients, Paperless Parts has a COVID-19 vaccination and booster mandate. (Unvaccinated persons may request medical or religious accommodations on a case-by-case basis).

Director of Business Operations

As the Director of Business Operations, you will be tasked with bringing a data-driven framework to help guide the direction of our organization in every facet of the design and execution of our go-to-market, customer adoption, and back-end G&A strategies.

Reporting to the VP of Finance, you will lead and grow a Business Operations team and support them in designing the strategy, choosing the technology, building and maintaining the infrastructure, and overseeing the analytics and optimization of our organization, which includes key metrics across Product, Professional Services, Sales, Customer Success, and Marketing.

You will ensure we have the best tools and processes in place to maximize efficiency through a strong operating rhythm but also work collaboratively across virtually every function to create alignment and identify the biggest opportunity for revenue-generating optimizations.

Key responsibilities include:

Lead cross functional initiatives to improve internal processes, team operations, and execution
Apply data, market insights, analysis, and customer/partner research to develop recommendations on major strategic decisions and to measure success.
Drive diagnosis, planning, and execution of initiatives to improve KPIs
Define core data management processes and ensure proper training across the organization
Own all systems and tools related to our Sales, CS, and Marketing processes with SFDC and Hubspot as our central hubs. You will be responsible for the evaluation, improvement, and implementation of all tools and software
Be accountable for the execution of key revenue operations priorities:
- Create and maintain reliable forecasting processes and assure adherence to those processes from Sales Leadership
- Ensure the integrity of data and data flows in Salesforce, and other sales and marketing support tools and how they interact with our other systems
- Own the sales lead handoff process and actively manage the intersection of marketing, sales and customer success
Support leadership in the understanding of pipeline, forecasts, retention, and other KPIs while bringing best in class Sales/CS strategy & planning techniques and maximizing sales and revenue retention
Build and develop a team of high-performing business operations specialists who are trusted and sought after partners for the organization’s leaders (Current direct reports include a Business Operations Manager)

Qualifications

10+ years of work experience in revenue operations, sales operations or strategic sales roles in a high growth SaaS environment
4+ years of experience leading an ops team and recognized leadership skills to build and develop a high performance team
Extensive experience (5+ years) working with Salesforce and associated sales and marketing tools.
Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term departmental needs.
Excellent analytical skills to compile large amounts of data into an understandable format for decision-making.
Effective interpersonal and communication skills, presentation skills, collaboration, and cross-functional team leadership
Demonstrated fluency with SaaS reporting and KPIs and end-to-end revenue management best practices in SaaS operating model
Strong working proficiency with marketing automation systems strongly preferred

Paperless Parts life:

Paperless Parts is an exciting Boston-based Series B SaaS company that has created the leading cloud-native software platform for manufacturers.

Team: You will be joining a highly driven and collaborative team dedicated to empowering the next generation of manufacturers to join the digital age.

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. This creates a fast-paced environment where we work hard and celebrate our wins.

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. We operate on a hot desk system which is when employees can grab any available desk on a first-come, first-serve basis. We have the top floor of a renovated brick and beam building where you will always be greeted by our friendly office dog, Bella, and have access to snacks, a rotating selection of beer on tap, and regularly catered meals. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.

Boston Location: Our headquarters is located in the bustling West End neighborhood of Boston, MA, and across the street from the new Hub Hall at TD Garden and North Station for easy access to most transit routes (Orange/Green Line and Commuter Rail) or a 6-minute walk from the Blue Line. Secure bike storage is available.

Encinitas Office: Our California office is our newest office which seats about 15 hardworking BDRs and Account Executives individuals. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office comes stocked with snacks, coffee and regularly catered meals. The o ffice is walking distance from Downtown Encinitas, the Coaster train stop, and tons of restaurants, bars, and activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

100% coverage of health, dental, and vision for you and your dependents
Competitive pay and equity
Unlimited PTO
13+ paid holidays
Work from home flexibility
Company-sponsored wellness stipend/free gym membership
Company-sponsored life, disability, and voluntary life insurance
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program

Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Paperless Parts

New Jobs

Director of Business Operations