parcelLab, the leading Operations Experience Management platform, is growing internationally, and fast! We're looking for the best talent from across the world to help us bring people and brands closer together.

We are looking for a full-time Sales Operations Manager to join our Business Operations Team.

You are comfortable with multi-tasking, working with Salesforce and other tools in our sales tech stack while simultaneously paying very close attention to detail. You will also be highly organised and an excellent communicator, working with a range of departments and users. As a digital first company, we offer great flexibility in working location. Therefore, you can work from one of our offices in London or Munich or remotely within the UK, Germany or Spain.

What you can expect:

Reporting to Business Operations, but fully embedded within the sales organisation, working closely with Sales leadership and wider sales org.
Support VP Sales in compiling the Weekly Forecast, along with any other sales data required for recurring sales meetings
Drive data hygiene in our CRM system and other core systems to support the accuracy of the forecast. Run regular pipeline health sessions with the sales team
Help embed global standards across the GTM teams, e.g., processes, disciplines, data visibility & forecasting methodology
Maintain process and enablement documentation in a centralised repository, which forms a living and breathing playbook for the sales process. Proactively identify gaps and maintain the knowledge hub as new systems and processes are implemented
Deliver enablement sessions to the sales team and supporting functions to ensure adoption of, and compliance with sales process requirements and adequate competency in using sales systems and tools
Design and support the implementation of dashboards and analysis to support sales and sales leaders to prepare and validate their forecast submissions, pipeline analysis etc
Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables, messages, and presentations
Provide business performance analysis to support QBRs, annual budget planning, Offsites and SKO
Collaborate with Sales leaders, Finance & HR to standardize sales incentive programs and compensation planning to increase sales productivity
Work with Legal & Finance to implement governance associated with contract approval, Deal Desk and signature process. Fully triage the dealdesk process from start to finish.

What you need to succeed:

Experience with Salesforce Sales Cloud (ideally Lightning)
Knowledge of the MEDDICC sales framework
Experience in sales operations and commercial KPI reporting
Ability to run projects and programs within the sales team
Experience of Sales / Sales Management.
Experience / knowledge of Hubspot, Outreach, Gong, DocuSign LinkedIn Sales Navigator and other associated sales tools
Supported a sales team of minimum 50 people
Excellent written and verbal communication in English

Nice to have:

Experience in B2B SaaS preferred

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 As a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll pay

🪴 Make use of our home office set-up budget to get kitted out (a spacious desk, comfy chair, some houseplants, or great tech accessories!), and all this alongside the latest MacBook or PC

🚀 Career development opportunities, including our Leadership Development Program and our Future Leaders Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform nilo.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 34 different nationalities; and with a five-star rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

Monitor over six million shipments per day
Now actively managing operations experiences in 153 countries across the globe
Send around thirteen million pro-active, personalized, event-driven emails
Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

parcelLab

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