Job title: Senior Supervisor (Sales Operations & Customer Service) Job ID:20379 - CK

Location : Changi

Basic up to $5,000 + AWS Bonuses + Variable Bonuses

Responsibilities:

- Independently manage the reservation acceptance process and maintain accurate data for outbound cargo shipments.

- Apply established cargo pricing and prepare or coordinate cargo load plans and related diagrams based on operational requirements.

- Manage daily space control activities for shipments, exercising sound judgement in space allocation and escalating exceptional cases to management where necessary.

- Respond accurately and promptly to customer inquiries, sales claims, and operational issues, including more complex cases that require coordination with relevant internal stakeholders.

- Maintain and manage the customer information database, ensuring accuracy, completeness, and timely updates.

- Proactively maintain strong relationships with existing clients to ensure service satisfaction, address operational concerns, and support repeat business.

- Identify customer needs and operational issues and work closely with relevant internal teams to provide appropriate solutions and maintain service quality.

- Provide timely and accurate sales and customer information to support the Administration Section in the collection and settlement of outstanding operating receivables.

- Liaise with customers, where necessary, to facilitate the timely resolution of outstanding payment matters.

- Monitor daily sales and operational activities and highlight significant issues, trends, or areas requiring management attention.

- Identify opportunities to improve sales administration processes, data accuracy, workflow efficiency, and overall service delivery, and provide recommendations to management where appropriate.

- Provide guidance and operational support to junior team members and share relevant knowledge, procedures, and best practices within the Sales team.

- Ensure that all sales and operational activities are carried out in accordance with established company procedures, policies, and protocols.

- Perform other sales operations and customer service-related duties as assigned by management.

Requirements:

• 3-5 years of experience in air cargo sales or freight forwarding

• 1-2 years in a team lead or supervisory capacity

• Strong knowledge of air cargo products and services

• Experience in customer relationship management

• Familiarity with air cargo documentation and processes

• Knowledge of local market and customer base

Interested applicants please send your resume to Calista@pasona.com.sg with email subject header "Job Application for Senior Supervisor (Sales Operations & Customer Service) Job ID:20379 - CK".

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Senior Supervisor (Sales Operations & Customer Service) - CK