Revenue Operations Manager

Location: Woodbury, MN (Hybrid)

Employment Type: Full-Time

About Patron Points, Inc.

Patron Points, Inc. is an industry-leading full-stack loyalty, mobile app, and scan data solutions provider dedicated to the convenience and petroleum industries. Since 2004, we have delivered cutting-edge technology that helps retailers streamline operations, strengthen customer retention, increase profitability, and enhance the customer experience. Our company emphasizes a team/family culture and is seeking a highly motivated individual to contribute to its continuous growth.

About the Role

As a Revenue Operations Manager, you will often be the engine room for Sales, Marketing and Operations. You'll own HubSpot. You'll make selling easier and our data more dependable. You'll build the handoffs that move a retailer from first call to live program. And you'll give sellers the trusted data they need to win. You report to the VP of Marketing and work hand in hand with the VP of Revenue on sales priorities. This is an operations role, not a quota-carrying sales job.

Key Responsibilities

Make Selling Easier

Build repeatable sales processes from qualifying call and demo through technical consultation, proposal review and follow-up
Find the bottlenecks. Cut manual admin. Write practical playbooks so sellers spend more time with customers
Lead internal and external projects that speed up selling, like connecting quotes, proposals and contracts to HubSpot. Evaluate options with stakeholders before picking a tool
Give the VP of Revenue the account data to plan renewals and incremental sales with existing retailers and CPG companies

Own HubSpot

Run HubSpot day to day: data hygiene, properties, pipelines, workflows, lists and permissions
Structure pipelines across Patron Points, formi, CPG and existing customers so recurring and one-time revenue are tracked accurately
Capture contract dates, products, services, packages and integrations on every account
Build lead scoring, lifecycle stages and routing rules with Sales and Marketing
Improve forecasting visibility and drive adoption through training and documentation
Own integrations between HubSpot and our other tools, and document every process so nothing lives in one person's head

Rebuild our Operations and Marketing pipelines

We already run a client onboarding pipeline and a marketing requests pipeline in HubSpot. They work but are not optimized and may be built on the wrong HubSpot tools. You'll fix that.

Audit all pipelines: stages, properties, owners, and where work gets stuck
Rebuild client onboarding for Operations on the right HubSpot objects and tools (ticket or custom object pipelines, Projects, task templates), so every new retailer moves from signed deal to live program the same way
Trigger onboarding automatically when Sales closes a deal, with the right handoff data carried over
Rebuild the marketing requests pipeline with an intake form, clear stages, priorities and due dates so the design team's queue is visible. Then hand day-to-day running to the Creative Services Manager
Add workflows, SLAs and automated task assignment to cut manual follow-up
Build reporting on cycle time, volume and bottlenecks for both pipelines

Connect Sales, Operations and IT

Define handoffs, ownership, documentation, implementation readiness and systems requirements across teams
With IT connect our internal program software to Hubspot to eliminate double work and ensure both systems have accurate data
Run a regular pipeline and funnel review with Sales and Marketing leadership
Close process gaps collaboratively, without taking over other teams' work

Automate with Copilot/Claude and AI

Use Microsoft Copilot and approved AI tools to automate repetitive work: meeting summaries, CRM updates, report prep and first drafts
Build reusable Copilot skills and workflows with documented inputs, approved sources and review steps. Test them, maintain them, and teach the team to use them
Work with IT on data access. Protect customer and company data. Keep sensitive data out of unapproved tools
Build within the company AI policy set by leadership and IT

Arm sellers with data

Build sales data packages: account briefs, opportunity insights, performance summaries and evidence-backed talking points from authorized CRM and business data
Validate every figure for accuracy, completeness and freshness. Separate evidence from assumptions. Require human review before anything is shared
Build dashboards for funnel health, campaign ROI, retention and client engagement
Keep the sales library current in Teams and shared channels so sellers always use approved versions. The Senior PMM, Patron Points owns the sell story and master decks. You keep them organized and build data-backed versions for specific opportunities
Fact-check every stat we publish, and pull data for the Senior PMM, Patron Points when Marketing needs numbers for content

Qualifications

Required

4+ years in revenue ops, sales ops, marketing ops or CRM administration
Hands-on HubSpot admin experience: pipelines, workflows and reporting (Salesforce is a plus)
Practical experience with Microsoft Copilot or similar AI tools, including building reusable workflows and validating output
Strong data skills: advanced Excel or Google Sheets, plus SQL or a BI tool like Power BI, Tableau or Looker
Ability to turn sales needs into workable processes and systems requirements
Clear business writing, and a knack for turning raw data into a story sellers can use
Comfort working across Sales, Marketing, Operations and IT without getting stuck in the middle
Obsessive about clean data, privacy and documented processes

Preferred

Experience in convenience retail, CPG, grocery or loyalty
Familiarity with scan data, retail media or shopper analytics
Experience connecting quoting, proposal or contract tools to a CRM
HubSpot certifications
PandaDocs or other quoting tool experience
Comfort joining customer conversations, demos or proposal reviews

Salary Range

Base Salary range - $110,000 to $140,000

Benefits:

401(k) with employer match
Medical Insurance
Dental Insurance
Vision Insurance
Life & AD&D Insurance
Paid Time Off (PTO)

Patron Points, Inc

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