Paya (NASDAQ: PAYA) is a leading provider of integrated payment and frictionless commerce solutions that help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company processes over $35 billion of annual payment volume across credit/debit card, ACH, and check, making it a top 20 provider of payment processing in the US. Paya serves more than 100,000 customers through over 2,000 key distribution partners focused on targeted, high growth verticals such as healthcare, education, non-profit, government, utilities, and other B2B end markets. The business has built its foundation on offering robust integrations into front-end CRM and back-end accounting systems to enhance customer experience and workflow. Paya is headquartered in Atlanta, GA, with offices in Reston, VA, Fort Walton Beach, FL, Dayton, OH, Mt. Vernon, OH, and Dallas, TX.

The Head of Sales Operations will support the Chief Commercial Officer and the Sales team in a fast moving, high growth environment. This role will be responsible for managing the Sales Operations function and leading key initiatives relevant to new customer acquisition, sales productivity and the coordination between the sales, marketing, and finance operations. They will support the sales team by creating, evaluating, and optimizing data sets and sales applications and will have Salesforce Administrator expertise and a record of success in improving processes and adoption using the Salesforce.com platform. The Head of Sales Ops will be responsible for managing sales enablement, KPI reporting, analysis and optimization, new process implementation, and managing/enforcing the sales processes.

Primary Job Duties & Responsibilities

Build out the Sales Ops structure to fuel short and mid-term goals
Sales planning that includes market sizing, sales org structure design, account and territory assignment, and quota development and allocation
Sales Compensation Design and Management including compensation administration and support and quota administration
Sales measurement, reporting, and analysis that includes sales data management, sales activity tracking, pipeline and opportunity reporting & analysis, and operational reporting and dashboards
Sales Process Design and Management that includes sales stage definition, opportunity, pipeline, and forecast management, sales support and administration, and pricing review, approval, and compliance
Sales Technology including vendor management, evaluation and selection, and sales technology implementation and administration
Revenue Engine Alignment across all aspects of Marketing and Finance

Minimum Qualifications

Bachelor’s degree in business or related field
Minimum of 10 years’ experience in sales operations functions
Expertise in financial reporting structure and reporting systems
Previous managerial experience preferred
Strong data management and analytical skills including the ability to draw conclusions from analysis and make initial recommendations
Strong ability to analyze multiple sources of information and develop alternative solutions
Strong communication skills and ability to effectively present information
Demonstrate Business acumen with Sales, Marketing and Finance knowledge

Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Head Of Sales Operations