Company Description

PayRup's mission is to accelerate India's digital transformation by providing a platform for online utility bill payments, mobile recharge services, purchase of goods and sale of services of various operators, and other digital services. PayRup is owned by BPSPLUS PVT LTD.

Role Description

The Sales Operations Manager will be responsible for managing sales and customer service teams, optimizing sales processes and strategies, achieving sales target,ensuring sales customer satisfaction. This is a full-time on-site role located in Bengaluru.

Key Responsibilities and Accountabilities

Oversee and manage the operations team, improve the processes and procedures of the team
Motivate team members and increase the productivities of the team.
Reduce the manual tasks and plan the tasks to be automated.
Managing the customer/ merchant support process from multiple channels
Consult the external stakeholders for the system integration, launching process and after go-live process.
Preparing training presentation and providing training merchants
Communicating with external and internal stakeholders to smooth the operations and to solve the problems.
Handling the complaints and providing appropriate solutions/ alternatives within the time limits.
Keeping the records of customers/ merchants' interactions, the root cause of the issue and solution.
Investigate the fraud & dispute cases and communicate with external/ internal stakeholders about the case details with suggestion and best practices.
Performing preventive action for any future similar/related incidents.
Make sure team members are following the SOP, guidelines and policies.
Tracking the tasks properly and providing the reports which can reflect the status of the workload and tasks.
Solving the problems escalated from the team members.

Qualifications

Analytical Skills and Operations Management experience
Proven experience in improving Customer Satisfaction and Customer Service
Excellent Communication skills
Ability to lead and manage teams
Detail-oriented and highly organized
Experience with CRM software and sales analytics tools
Bachelor's degree in Business Administration, Marketing, or a related field
Experience in the fintech industry is a plus

LOCATION: Bengaluru

Address:

Pratian Innovation Campus, #184/185, Tapaswiji Info Park, EPIP Zone, White Field, Bengaluru, Karnataka 560066

073382 12639

https://maps.app.goo.gl/Q8g8ZFXMeLEq63iu8

Date: December 22

Time: 10am till 5pm

PayRup

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