Job Title - Head – Sales Operations (Payments Fintech)

Location - Noida

Experience - 12–18 years (with 5+ years in senior sales operations leadership)

Industry - Payments / Fintech / Acquiring / Payment Gateway

Job Summary

We are looking for a seasoned Head of Sales Operations to lead and scale all backend and support operations for the sales function in a payments-focused fintech organization. The role is responsible for building robust sales operations that support enterprise merchant onboarding, commercial rate changes, invoice clearances, backend merchant operations while ensuring regulatory compliance, operational efficiency, and scalability.

This role will act as the backbone of the sales organization—enabling faster merchant onboarding, accurate reporting, seamless coordination with risk and compliance, and high sales productivity across payment products.

Key Responsibilities

Sales Operations & Merchant Enablement

Own end-to-end sales backend operations for merchant acquisition (SME, mid-market, and enterprise)
Support sales teams across payment gateway, UPI, card acquiring, and value-added services
Design and manage SOPs for lead flow, merchant onboarding, activation, and go-live processes
Improve onboarding TATs and merchant activation rates

CRM, MIS & Funnel Management

Own CRM configuration, governance, and data accuracy for merchant and enterprise sales
Build and manage sales MIS, pipeline dashboards, and conversion analytics
Track KPIs including lead-to-activation ratio, onboarding TAT, drop-offs,
Provide insights to improve funnel efficiency and sales productivity

Compliance, Risk & Regulatory Coordination

Ensure sales operations adhere to RBI guidelines, KYC/AML norms, PCI-DSS requirements, and internal risk policies
Act as the key liaison between Sales, Risk, Compliance, and Operations teams
Oversee documentation quality, merchant risk categorization, exception handling, and audit readiness
Support internal, bank partner, and regulatory audits related to sales and merchant onboarding

Partner, Channel & Alliance Operations

Manage backend operations for DSAs, resellers, OEMs, and strategic partners
Oversee partner onboarding, documentation, commercial setup, and performance tracking
Coordinate merchant settlements, partner payouts, and dispute resolution with relevant teams
Monitor SLA adherence and partner compliance standards

Process Automation & Technology Enablement

Drive automation of merchant onboarding, verification, CRM workflows, and reporting
Collaborate with Product and Tech teams on tools for eKYC, API integrations, dashboards, and analytics
Lead UAT, system enhancements, and operational readiness for new payment products

Team Leadership & Governance

Build and lead a scalable sales operations team across regions and product lines
Define team KPIs, governance frameworks, and performance reviews
Ensure strong documentation, controls, and process discipline across sales operations

Key Skills & Competencies

Deep understanding of payments ecosystem (merchant acquiring, gateways, POS, UPI, cards)
Strong experience in merchant onboarding, risk checks, and activation workflows
Expertise in CRM platforms and sales analytics
Solid knowledge of RBI regulations, KYC/AML, PCI-DSS, and bank partner requirements
Ability to manage high-volume, transaction-led sales operations
Excellent stakeholder management and leadership skills
Process-driven with a strong execution mindset

Qualifications

Bachelor’s degree in Business, Finance, Engineering, or related field
MBA preferred
Prior experience in Payments Fintech / Acquiring Bank / Payment Gateway strongly preferred

What We Offer

Opportunity to scale sales operations in a high-growth payments fintech
High visibility role working closely with Sales, Product, Risk, and Leadership
Competitive compensation with performance-linked incentives
Fast-paced, ownership-driven work environment

Paytm Payment Gateway

New Jobs

Sales Operations Manager