Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Main Purpose Of Role

To provide strategic and results driven leadership to both Project Management and Customer Account Management Teams within PCI Tredegar so that they meet site and corporate operational targets, achieving Pristine Customer Service and excellence in, New Product Introduction, safety, quality, delivery and cost.
To drive improvement and innovation throughout the Project Management and Commercial Account Management Teams, working with the SLT to ensure that customer deliverables and financial targets are achieved.
To drive a culture of commercial excellence, supporting the BD teams to grow and maintain a healthy pipeline of new projects with both new and existing customers.

Main Responsibilities

Lead and oversee daily business operations, ensuring alignment with company goals and objectives.
Collaborate closely with Manufacturing and Packaging Operations, Quality, Supply Chain, Finance, Analytical Development, Engineering and Pharmaceutical Development teams to drive business operational efficiency and project success whilst delivering pristine customer service.
Responsible for the leadership of the Commercial Account Management Department within PCI, Tredegar.
Lead contract negotiations, annual price reviews, budget planning and customer relationship management from an operational standpoint.
Responsible for the leadership of the Project Management Department within PCI, Tredegar.
Ensure operational readiness for new customer programs, including onboarding, project kick off, phase transitions and establishing business as usual (“BAU”).
Lead the RFQ and change order processes to ensure accurate and timely completion of quotations to customers, including review by VP/GM and FD.
To provide NPI /PM and Commercial support for Business Development in relation to customer meetings, teleconferences and scopes for projects and proposals & Change Orders.
To ensure customer scope of work activities are captured appropriately, to support achievement of site revenue targets
To respond to escalated issues that may impede delivery of quotations, change orders, orders for delivery or project milestones and coordinate solutions.
To act as a source of commercial expertise within the company, keeping abreast of developments within the field.
Develop relationships within the PCI network to support sharing of best practice and enhanced performance of Project Management and Commercial Account Management teams within PCI.
To ensure all staff achieve the agreed quality compliance targets for the site, supporting customer and regulatory audits as required.
To be responsible for the selection, training, coaching and development, quarterly reviews and performance management of Project Management and Commercial Account Management staff.
Ensure that all staff within the area of responsibility comply with PCI Pharma services Environmental Health and Safety Policies and Procedures and support ESG.
To manage the budgets of the department, authority for expenditure as defined in the purchasing authority levels document.
To identify self-development needs in conjunction with the General Manager.
To undertake such tasks and to manage specific internal or ad hoc projects as and when required to meet department and business needs and within the scope of the job-holder’s capabilities and responsibilities.

Essential

Work Experience & Skills Required

Knowledge: In-depth pharmaceutical and Project Management knowledge, including management of strategic customer projects.

Knowledge: of continuous improvement principles, and development and Commercial project management within the CDMO industry

Experience

Minimum of 3-5 years’ experience in a senior leadership role preferably in commercial or project management
Strong customer management and project management background and experience of working in medium/large Pharma, ideally within manufacturing and development field.
Proven ability to work in a highly complex environment with competing demands and priorities.
Prior experience leading cross functional teams.
Experience of budgeting and managing financials.

Skills And Aptitudes

Exceptional written and verbal communication skills.
Ability to operate at a senior level and work to deliver on tight timelines

Personal Qualities And Behaviours

Highly driven and Passionate.
Growth Mind-set.
Customer focussed.
Persistence and Determination

Regulatory/Industry Responsibilities

General

The job holder is responsible for adhering to PCI SOPs, Health & Safety, GMP and other regulatory guidelines.
The job holder is responsible for developing and implementation of site EHS and ESG policies

GMP Requirements Hierarchy

GMP Skill Level 2 is essential for this role (further information regarding GMP Requirements Hierarchy, can be obtained at SOP-L&D-001)

Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future

Equal Employment Opportunity (EEO) Statement

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

PCI Pharma Services

New Jobs

Director of Business Operations