Overview: The Sales Operations Analyst role manages the order-to-cash cycle, including order management, fulfillment, and issue resolution. Additionally, the position handles stock returns, audit reporting, and supports finance with documentation. Continuous improvement suggestions and additional duties as assigned are also part of the role. Responsibilities:

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work.

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What You'll Get To Do:

Customer Care

Responsible for the order to cash cycle including order management through fulfillment and any issue resolution
Collaborate internally with sales, product engineering, finance, credit, factories, and warehouses to communicate customer requirements
Communicate with external partners throughout the entire supply chain to ensure on-time delivery and maintain a high level of customer satisfaction
Determine best method to achieve customer satisfaction while adhering to company policies
Maintain knowledge of products, services, policies, and procedures
Recommend and implement ideas for improvement to achieve work efficiencies

Reporting

Chargeback/program credits – research and reconciliation chargeback deductions, validate program documentation, obtain approvals, and submit credits for processing
Professional solution support – work with channel partners, sales, and service to obtain any missing end user/serial number data for proper billing and entitlement processing
Maintain master tracking files and distribute to appropriate customers
Run and coordinate stock balance returns processing
Run monthly audit reports and gather supporting documentation for finance approval
Other duties as assigned

What You'll Get To Do:

College degree in business or finance preferred or equivalent work experience
Minimum 5 years of relevant sales/administrative management support
Prior front line business experience preferred
Strong knowledge of ERP and CRM systems – SFDC and SAP
Strong PC skills (Word, Outlook, PowerPoint)
Advance knowledge of Excel

Key Competencies

Strong ability to work collaboratively between multiple departments
Proficient email management with high volume requests
Ability to identify and expedite critical issues
Excellent communication and customer service skills
Strong organizational and analytical skills

What We Offer:

The salary range of $65,000 –$95,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

High Performance Culture
A focus on Diversity, Equity and Inclusion
Teamwork and Collaboration
Rewards and Recognition
Learning & Development Opportunities Across Multiple Business Units
Competitive compensation packages
Hybrid work model
Comprehensive benefits
Paid Parental Care Leave
Educational Assistance
Volunteer time off
Total Well Being Program
Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Salary Range: $85,000- 105,000 + bonus

PCONA Panasonic Connect North America

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Sales Operations Analyst