Location: either the Cambridge office or Manchester office

Purpose

Reporting to the Renewals and Sales Operations Manager, the Sales Operations Coordinator is primarily responsible for supporting the sales team with order processing and other day to day activities. The role is varied with a mix of customer service, administration and project coordination.

The role is key in ensuring the seamless coordination of the whole sales process from start to finish.

Role and Responsibilities

Overseeing the day-to day sales activities and processing orders from the sales team

Managing the online store and processing any orders that come through

Responsible for completing supplier vendor and NDA forms

Providing proactive support for the Head of Sales and Renewals and Sales Operations Manager

Providing data and reports on sales activity, opportunities and commissions

Liaising with key suppliers to ensure orders are processed correctly and any issues are solved without impacting the customer

Responsible for issuing purchase orders to suppliers and invoices to our customers

Providing support to customers regarding order status, shipping details, and other enquiries, ensuring a positive customer experience throughout the sales process

Build a positive culture and role model our core values

Streamlining Odoo and focusing on finding ways to improve the sales process to reduce admin time for everyone

Education / Qualifications

Minimum of 1-2 years’ experience in a sales admin/office support role ideal

Experience with sales force and CRM systems

Previous experience in internal sales

Good knowledge of Microsoft packages

Person Specification

Strong verbal and written communication skills

Adaptable, focused, and professional

Able to prioritise workload

Highly organised

Accuracy and very good attention to detail

Ability to work under pressure to meet deadlines

Self-driven and proactive

Ability to work collaboratively

Skills and Experience

Knowledge of the sales process and understanding of sales performance metrics

A good level of knowledge of IT systems including sales force and Microsoft Office

To be able to quickly develop a knowledge and understanding of company processes and business goals

Passionate in driving collaborations, continuous improvement, knowledge sharing, learning and development, promoting an in the moment feedback/feed forward culture and creating a positive team environment

Experience in extracting data

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Additional pay:

Bonus scheme

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
On-site parking
Private medical insurance
Sick pay
Work from home

Schedule:

Monday to Friday

Work authorisation:

United Kingdom (required)

Work Location: In person

Reference ID: PDSVISION - Sales Operations Coordinator

PDSVISION UK Ltd

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Sales Operations Coordinator