About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About The Client

This client is revolutionizing the role of Executive Assistants (EAs) in modern workplaces, empowering them with a comprehensive platform and career services to enhance their efficiency and impact. Our all-in-one solution matches executives with high-impact assistants tailored to their business needs, making us the preferred choice for companies like Intuit, Terminus, Loom, Teach for America, and Indeed.

About The Role

We are seeking a detail-oriented and proactive Revenue Operations Coordinator to join our dynamic team. As the ROC, you will play a crucial role in supporting the revenue operations function, ensuring streamlined processes and efficient execution across sales, marketing, and customer success departments. You will collaborate closely with cross-functional teams to drive operational excellence and contribute to Base’s growth trajectory.

What You’ll Do

Customer Success Support

Post sale through kickoff client templated communication
Transition client communication
HubSpot data entry related to kickoff and transitions
Review mid-month report & coordinate with Base team on customer outreach strategy
Inbox Management of Success inbox
Escalate for high-maintenance customers / Direct Placement/churn risk/renewals / EA concerns etc
Support with compiling data for monthly invoicing

What You Bring

Bachelor’s degree in Business Administration, Finance, or a related field.
At least 3 years of experience in a revenue operations, sales operations, or similar role.
Knowledgeable and proficient in HubSpot
Proficient in MS Excel/Google Sheets
1+ years of experience with operational support as a key responsibility
1+ years of experience in customer-facing role
1+ years of Executive Assistant experience (preferably)

Core Characteristics

EQ: an ability to balance listening and a consultative approach with strong verbal and written communication skills
Driven: You are aggressive in ensuring paid customers have continued support, provide effective follow-up, and have a keen eye for potential churn.
Cross-functional: You understand revenue operations is an organizational responsibility, and it’s crucial to working alongside the entire team to deliver the best possible outcomes for Base and its customers
Agile: You thrive in a rapidly changing business climate

Penbrothers

New Jobs

Revenue Operations Coordinator (WFH)