Our Director of Sales Operations will be an integral member of our Sales team, partnering with Sales, Channel, Customer Success, and supporting teams to determine strategy, implement performance metrics, and influence the alignment of all sales operations. This role will drive sales effectiveness by establishing measurable processes to improve sales efficiency and determine growth goals. This Director of Sales Operations will drive GTM performance, produce actionable reporting and analysis, and build enablement programs to partner with sales leadership to influence decision-making and results. Ideal candidate resides in Texas or Nashville but can be remote.

Key Roles and Responsibilities

Align and drive strategic initiatives from Sales leadership across internal Pendrick Healthcare resources and groups to further improve sales performance
Guide standardization of analytics and KPIs across Sales teams to ensure consistency and accuracy
Partner with Sales leadership in maintaining accurate and updated Sales forecasts for executive review
Lead pipeline performance analysis to identify areas of concern and best practices. Use this analysis to provide actionable feedback and areas of focus
Facilitate and advise annual planning activities to align headcount and segmentation for optimal execution and performance for Sales Teams
Partner to prepare business analysis for QBRs, All Hands and lead staff calls for Sales lead as needed
As a people manager, foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust
Own Business Intelligence, using data analysis and storytelling to generate business intelligence insights for the team
Leverage data and analytics to build sales enablement programs that remove frictions and increase efficiency and effectiveness

The skills you will demonstrate

Proven success in driving operational excellence
High motivation for continuous improvement and ability to drive impact
Experience working with a SaaS company; high-growth startup experience a plus
Experience working in a high-volume, PLG, or inbound-demand Marketing and Sales GTM funnel
Understanding of and ability to articulate trends in churn, expansion, ARR, LTV, CAC, etc.
Skilled in Salesforce platform with the ability to converge system capabilities with an optimal internal process to deliver end-to-end data intelligence needed to meet targets and drive growth
Experience with Tableau preferred
Superior organizational and analytical skills
Ability to independently identify problems, propose solutions and execute those solutions
Bachelor's degree in Business or Quantitative discipline
5+ years’ experience in Sales Operations or Business Operations

Pendrick Healthcare Partners

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Director of Sales and Operations