14 December 2023 Job ID: 1457

Sales
Toronto, Ontario Canada

Sales Operations Associate - Speedo Canada

Canada, Ontario, Toronto (Liberty Village Area)

Hybrid Role

WE ARE SPEEDO

The world's leading swimwear brand, Speedo is passionate about life in and around the water. The brand's heritage of innovation derives from its leadership in competitive swimming, where more Olympic Gold Medals have been won in Speedo than any other brand. Unmatched in performance, fit and feel, we are also America’s #1 goggle brand.

From the first splash, to every stroke, the genuine love and excitement we have working with the water is what creates exciting and meaningful relationships.

Speedo is not where we work, but is who we are.

It’s watching a baby in the pool for the first time or our athletes make history. What we do is sacred to us and our connection to the rest of water lovers around the world. Driven by the challenge, not the glory. At Speedo, it is never enough to be good at what you do; you have to love what you do.

Speedo is a part of the Pentland Brands Limited Family.

We are Pentland Brands, a global family business bringing some of the most loved active and footwear brands to millions of people around the world.

We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, ellesse, Red or Dead and we’re the UK licensee for Kickers and have a joint venture partnership for Lacoste footwear. Our products are available in over 190 countries and are sold either directly by Group companies or are represented by licensees and distributors.

All our brands have their own unique identities and every one of them is powered by Pentland. We have more than 1,200 employees worldwide and we’re always on the lookout for talented, enthusiastic people to help shape our future.

We celebrate differences and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities. Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.

At Pentland, we’re guided by four principles, we use these to make sure we’re not only doing a great job, but we’re doing it in the right way:

Success is a team game
With clarity and courage
Better as standard
In good conscience

We believe in building brands for the world to love, generation after generation. Your potential is our potential and together we can build and grow brands that last.

KEY PURPOSE:

The Sales Operations Associate is responsible for servicing a portfolio of accounts within channel structure. This role is responsible for managing & reviewing the seasonal orderbook per customer in partnership with internal partners (Sales, Distribution Center, EDI, Credit, etc.) to ensure timely order fulfillment is maximized. This must be delivered with a focus on customer journey and experience.

PRIMARY RESPONSIBILITIES:

Responsible for specified channel/sales rep/customer day to day order management to ensure on time in full delivery
Process cancellations, returns, credits, debits, assist in executing customer requirements including value added services
Work cross functionally with sales, credit and distribution center to ensure order flow in line with business and customer requirements
Run and analyze daily reporting of order book
Proactively escalate issues threatening orderbook on time in full execution as necessary to appropriate parties
Accountable for relationship management with sales reps and retailers including communication with retailers/buyers as appropriate
Work closely with Accounts to follow up on order book management
Cold calling accounts to drive repeat orders

QUALIFICATIONS & EXPERIENCE:

1-2+ years of experience in customer service or related role
Experience in Wholesale Customer Service, Customer Operations, or Sales Operations, preferably in related Swim/Apparel/Footwear industry
SAP and Salesforce experience a plus
EDI experience a plus, but not required
Proficient in Microsoft Office, including Excel
Ability to problem solve, multitask and prioritize workflow
Excellent organizational, communication and follow-up skills

Speedo and Pentland Brands are an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, we have a strong corporate commitment to inclusion, diversity and to ensuring that all current and future associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, applicants are asked not to disclose salary history information.

Pentland Brands

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Sales Operations Associate – Speedo Canada