Experience :- 8 years

Core Responsibilities :-

1. Business Operations

Lead overall mall operations, ensuring SOP adherence and budget achievement.
Manage AEI initiatives (expansion, refurbishment), tenant handover, fit-outs, and compliance (labour, legal, fire, pollution, taxes, etc.).
Liaise with civic authorities and conduct regular audits (safety, statutory, brand/store).
Oversee vendor performance and property inspections; escalate compliance issues.
Ensure accurate documentation, timely billing, collections, and reconciliation.

2. Sales & Marketing Support

Assist leasing activities across categories (anchor, line stores, F&B, leisure).
Support marketing in executing ATL/BTL/TTL campaigns and promotional space leasing.

3. Relationship Management

Maintain strong relationships with tenants, vendors, and government bodies.
Handle grievances, coordinate regular meetings, and ensure satisfaction & compliance.

4. MIS & Reporting

Prepare and monitor operational budgets and NOI targets.
Track tenant performance, rental arrears, and debt ageing; conduct performance benchmarking and ROI reporting.

5. Team & Self Development

Peopledeck

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