Overview

Pep Boys is driven by its customer promise, “We go further to help you go farther.” Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of over 800 locations in 35 states and Puerto Rico, and 20+ distribution centers, Pep Boys employs over 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America’s skills gap. For more information, visit www.pepboys.com.

Position Summary

Pep Boys is seeking a results-driven Vice President – Sales & Operations Planning to lead our sales and operational strategies, ensuring alignment between sales forecasts and operational capabilities. Reporting to the SVP – Supply Chain, the Vice President – Sales & Operations Planning will play a critical role in driving profitability, enhancing customer satisfaction, and optimizing operational efficiency.

Duties & Responsibilities

Manage, direct and continually develop/improve the sales & operations planning process.
Develop and drive the strategy and vision of the S&OP process to keep pace with business priorities, including internal and external benchmarking, continuous process improvements, and system integration.
Lead cross-functional collaboration between sales, marketing, finance, supply chain and operations teams to develop integrated sales and operations plans.
Drive the demand planning process by analyzing market trends, customer demand, and historical sales data to develop accurate sales forecasts.
Collaborate with suppliers and the Supply Chain team to ensure alignment between production capacity and sales forecasts.
Optimize inventory levels by balancing demand fluctuations, production lead times, and inventory carrying costs.
Monitor and analyze key performance indicators (KPIs) related to sales, inventory, and operations to identify areas for improvement and implement corrective actions.
Develop and implement sales and operations planning tools, processes, and systems to improve efficiency and accuracy.
Provide assessments and recommendations on financial risks related to demand/sales/inventory forecast.
Work with sourcing team to understand supply constraints and plan solutions to address inconsistencies between demand-based forecast and sales goals.
Work closely with senior leadership to help shape and deliver the Company’s strategic objectives through S&OP by determining the correct mix/balance between supply and demand.
Actively participate in cross-functional meetings to share insights, contribute to discussions, and align reporting efforts with strategic goals.
Develop and prepare materials for Senior Leadership Team and Board of Directors meetings.
Provide leadership and guidance to the S&OP team, fostering a culture of collaboration, accountability, and continuous improvement.
Other duties as required to support the Supply Chain strategy.

Knowledge, Skills, And Abilities

Bachelor’s degree in business, economics or equivalent training required; MBA or master’s degree in relevant discipline preferred.
Proven experience (preferably 10+ years) in supply chain or related fields to include previous or current direct management of S&OP processes.
5+ years of leadership experience with the ability to inspire and motivate teams to achieve high levels of performance.
Proven track record of developing and implementing successful S&OP strategies that drive business results.
Proficiency in data visualization tools (e.g., Domo, Power BI, Tableau) and advanced proficiency in Microsoft Excel.
Strong problem-solving skills, organizational and project management skills, with a keen attention to detail.
Ability to translate complex data into clear and actionable insights for stakeholders.
Strong analytical and statistical skills.
Strong communication skills – both verbally and in writing independently.
Ability to drive change in a status quo environment.
Customer service oriented, recognizing the importance of high-quality customer service.
Exercises excellent professional judgment.
Ability to multitask and manage large, complex projects in parallel.
Ability to work in a fast-paced environment, prioritizing work accordingly.
Positive, enthusiastic attitude and hungry to continuously learn and grow within a dynamic team.
Adaptable to change in the organizational environment.
Experience with process improvement and automation initiatives a plus.
Ability to travel up to 20% of the time.

Physical Demands/Work Environment

Repetitive movement of hands and fingers, typing or writing.
Regular standing and walking.
Reach with hands and arms.
Business travel.
Talk and hear.
Ability to work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met.
Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

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Vice President, Sales & Operations Planning