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Position Summary

The Associate Revenue Operations Specialist is responsible for supporting the renewal process, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Revenue Operations Specialist focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases.

Essential Functions

Utilize Salesforce, NetSuite, and internal applications to:
Process orders and issue license keys in an accurate and timely manner.
Provide customer quotes, invoices, and other related information.
Responsible for resolving customer issues and mitigating potential attrition during the contract term.
Provide customers a personalized level of service that reinforces the value of Perforce.
Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements.
Communicate to management on significant ‘At Risk’ or ‘Closed Lost’ renewals of high dollar value.
Maintain customer information and ensure data integrity within internal systems.
Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer.
Other related duties, as assigned.

Required Education, Skills, and Experience

Fluent in English Language.
Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience.
Excellent written and oral communication skills.
2+ years in a customer service support role or order processing environment.
Previous software or technology company experience preferred.
High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously.
Experience in analyzing business/ operational data to identify trends and variations in results.
Understanding of Revenue Operations and Customer Service Support.
Salesforce experience preferred.
Experience with MS Office applications (Excel, Word, PowerPoint).
NetSuite experience a plus.
Exceptional customer service and diplomacy skills.
Proven ability to manage a large case load and prioritize incoming activity.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

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Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

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Associate Revenue Operations Specialist