Company Description

PERRIN PARIS, originally founded as Rigaudy-Perrin in 1893, began as France’s premier purveyor of leather gloves for couture houses. Relaunched in the 21st century, PERRIN PARIS expanded into luxury leather handbags and accessories, combining quality skins with innovative design. The iconic Glove Clutch reflects the brand’s historical DNA. Today, PERRIN remains a family-owned and operated business.

Role Description

The E-Commerce & Digital Sales Operations Associate will be responsible for managing day-to-day e-commerce activities to ensure a seamless customer experience and efficient backend operations. This role sits at the intersection of Shopify site management, order processing, customer service, and operational coordination, helping drive online sales and support business growth.

Key Responsibilities

Website & Shopify Management
Maintain and update product listings, inventory, and content on Shopify
Monitor website performance, troubleshoot issues, and liaise with developers or agencies when needed
Order Fulfillment & Customer Service
Oversee daily order processing, shipping, and returns
Provide responsive and professional customer service across channels (email, social, etc.)
Track and resolve customer inquiries, ensuring a premium brand experience
Digital Sales Operations
Support promotional campaigns, product launches, and newsletter drops
Coordinate with marketing to ensure online assets and promotions go live on time
Monitor sales performance, KPIs, and report on trends
Operational Support
Manage administrative tasks tied to e-commerce operations
Maintain accurate product data and pricing
Support cross-functional projects (logistics, stock transfers, reporting, etc.)

Qualifications

2+ years of experience in e-commerce, digital operations, or online sales (luxury, fashion, or DTC preferred)
Proficiency in Shopify (or similar platforms) and basic analytics tools (Google Analytics, Klaviyo, etc.)
Strong organizational skills with high attention to detail
Excellent written and verbal communication skills
Customer-service mindset and ability to troubleshoot issues quickly
Familiarity with inventory management, fulfillment workflows, and digital marketing basics

Ideal Candidate Attributes

Thrives in a small, fast-paced, hands-on environment
Comfortable wearing multiple hats and building systems from scratch
Passion for luxury products, craftsmanship, and brand storytelling
Bilingual (French/English) is a plus

PERRIN PARIS

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E-Commerce & Digital Sales Operations Associate