Phononic’s unrivaled approach to solid-state cooling is breaking the boundaries of semiconductor innovation to drive the world to a more sustainable solution for cooling. From disrupting refrigeration and freezing, to cooling pinhead-sized fiber optics components, Phononic’s technology takes infinite forms to unseat the wasteful and unreliable cooling solutions of the past, which depend on bulky compressors, noisy fans, and highly-toxic refrigerants. Phononic is transforming the way life-saving drugs and vaccines are protected, data is transmitted, and food and beverages are sold, stored, and transported.

SUMMARY OF ROLE

This position is responsible for leading the customer service and sales operations and support functions at Phononic. This includes all customer facing responsibilities of order administration, communication, forecast analysis and delivery metric tracking among other duties. This individual will work cross-functionally with a wide range of departments and levels. The role is highly visible and will report into our Supply Chain and Operations group. The Sales and Operations group is expected to grow in the next 1-2 years and a strong candidate will have considerable growth opportunity within Phononic, as we operate and scale globally.

ESSENTIAL FUNCTIONS

Primary contact for incoming customer requests for quotation, order management and product inquiries for our optoelectronics, LIDAR, cold chain fulfilment and active cooling solutions.
Directly responsible for processing customer purchase orders and compliance to customer’s contract terms and conditions.
Primary contact for customer orders and collaboration with BUs, production planning and supply chain personnel to ensure order scheduling and on-time delivery.
Interface directly with Customers and Distributors while taking ownership for all backlog, order entry, quotes, samples and forecasts.
Provide customers with prompt, early and accurate information regarding status of orders, supply issues, and complaints.
Support outside sales and manufacturing reps.
Customer forecast analysis: review trends across forecasts and feedback findings to Sales and Planning teams
Tracking of customer service request via our case management system.
Verify pricing and processes customer POs and Sales Orders in accurate and timely manner.
Maintain documentation and database (SalesForce and Microsoft Dynamics 365 Business Central) to support pricing quotes to customers, and maintain other customer documentation.
Establish an understanding of the total business operation to include material procurement, order entry, forecasting, manufacturing, invoicing, customer returns, inventory levels, order fulfillment and on-time delivery.
Support ISO9001, ISO14001, IATF16949 Quality Management Standards with written procedures, annual document reviews, completion of required trainings.

MINIMUM REQUIREMENTS

Bachelor’s degree in business administration, sales operations, supply chain, finance, accounting, or a related field.
3+ years experience in a customer facing role
Knowledge of a broad range of manufacturing processes and concepts; semiconductor experience a plus
Experience using an ERP system: Microsoft Dynamics 365 Business Central, SAP, Oracle, or other ERP system
Experience using SalesForce.
Strong computer and organization skills, including Microsoft Office with a high proficiency in Excel
Experience with data analytics tools such as Power BI or Tableau is a plus
Strong interpersonal, problem-solving, communication, and cross-functional teamwork skills
Entrepreneurial attitude and problem-solving mindset
Self-starter with a high internal motivation and competitive drive for high-quality results
Continuous improvement mindset and willingness to challenge status-quo processes
Willingness to do what it takes to achieve the goal
Excellent written and verbal communication skills
Ability to proactively manage relationships and identify opportunities to add value
Critical thinker who translates ambiguous data to provide meaningful business insights
Keen ability to balance flexibility and implementing the right amount of structured processes

About Phononic:

Phononic, Inc. is an innovator of semiconductor cooling solutions that sustainably transform refrigeration and cooling. The Company's thermoelectric chips and fully integrated products are used in Optoelectronics (fiber optic communications/5G/LiDAR); Cold Chain Fulfillment; Retail Merchandising (grocery); and Technology Licensing (licensed to leaders in the life sciences, healthcare, and climate control sectors). Phononic’s innovations are revolutionizing the way people work and communicate, how grocers merchandise and deliver food, how life-saving vaccines and drugs are protected, and how houses and buildings are cooled – setting a new global standard of efficiency and sustainability. For additional Company and product information visit: www.phononic.com.

Phononic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Phononic Inc

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