Pierre Fabre, the world's second-largest dermo-cosmetics lab and the second-largest private French pharmaceutical group, offers you a dynamic, purpose-driven career. We're dedicated to enhancing well-being by pioneering solutions that bridge health and beauty.

Join Pierre Fabre USA to make a real impact in people's lives by remedying skin and scalp issues. Beyond being employees, we act as entrepreneurs, and our work is a pursuit of purpose and performance. Join us in our mission to protect and preserve the health and sustainability of all people and our planet. Innovate, collaborate with healthcare professionals, and make a difference with "New Ways to Care." Your purposeful career begins here.

Summary:

Pierre Fabre USA is expanding their commercialization efforts in the US and is looking to strengthen sales support for our national accounts. In this role, you will have responsibility for working on the Avene skincare brand and the Klorane Hair care brand. The National Accounts Sales Operations Manager will report to the Chief Commercial Officer, Field Sales and will assist with operational tasks for the National Accounts Team including but not limited to the Chain Drug, Specialty Beauty and Premium Mass channels accounts.

Brief Description of Essential Responsibilities:

Assists the National Account team with project management including timelines, key deliverables and operational execution while engaging with various cross functional teams (Sales, Supply Chain, Marketing, Education, Finance & Visual Merchandising) to ensure exceptional execution of the operational elements of the annual sales plans.
Collaborate with the National Account Sales Team in executing sales operational processes that enable commercial team members to focus on customer-facing revenue generating activities; overall performance, profitability and growth opportunities.
Leverages syndicated data sources to provide actionable insights and drive business strategy for the National Accounts Channel.
Responsible for facilitating, implementing and managing the commercial forecasting process and future outlook for all National Accounts via collaboration with the N.A. Sales team.
Must have the ability to turn insights into action through analytical skills .

Major Responsibilities Include:

CUSTOMER SUPPORT AND COORDINATION:

Proficiency with utilizing N.A. customer portals for communicating critical information and the sourcing of business requirements such as promotional activities.
Take lead customer responsibility for set-up and execution of all required Promotional information to be added into customer portals
Promo Pricing details
Product assortment
Promotional calendar
Maintain display programs by account and brand, along with retailer codes
Displays setup in retailer system with assigning a retailer code and working cross functionally for internal setup
Owns the updates to the National Accounts assortment file for internal use.
Works cross functionally with the brand teams to determine assortment and with the design team to determine visual content needs.

NEW PRODUCT LAUNCHES

Communicates timelines and assets needed to cross functional (sales estimates, sku details, merchandising deadlines, WERCS registrations, etc
Collaborates with sales and brand team to determine type of support needed to successfully drive sales of all new launches
Coordinates the shipping of product samples to the customers
Coordinates all required elements and timelines for the POG revision projects.
Manages inventory needs for new launches with the Operations and Demand planning teams.

RTV / DIF

Coordinate with logistics/accounting on return details (DIF, RTV, timing, liability total, etc)
Track details in billback file

ASSORTMENT MANAGEMENT

Communicate add/deletes to data manager and logistics to ensure customer assortment forms are up to date
Communicates to the logistics team all necessary information regarding display and display product needs and timing of execution.

PROMOTIONAL CALENDAR + ASSORTMENTS

Submit retail specific forms for all off shelf & promotional opportunities, and share cross functionally
Create & own file to track all promotional & off shelf opportunities that can be shared with cross functional teams in a timely manner.
Manages the project tracker and provides weekly updates on project timelines.

BUDGETS

Update brand marketing budgets as needed with costs that fall under operational responsibilities

Billbacks/Billback Tracker

Update billback tracker with promos, RTVs, MDs, DIFs, coupons for all retailers
Ensure all programs resulting in chargebacks to the company are accounted for, added and communicated in the Billback Tracking File
Send chargeback amounts/contracts to cross functional teams

PR/PO Process

Manage Sales Purchase Requisitions working cross-functionally with the Sales, Marketing, Accounting and Finance departments
Track spending vs budget

FORECASTING:

Facilitates a collaborative forecasting process with the National Accounts team, operations, marketing and finance team in order to provide accurate sell-in customer forecast needs.
Develop and maintain accurate sales forecasts based on historical data, market trends, and business insights.
Monitor and adjust forecasts regularly to reflect changing market conditions and business dynamics.
Leverage multiple data resources such as retailer inventory data and customer promo plans to identify knowledge adjustments to factor into the Commercial forecast
Continuously refine and improve the sales forecasting process.

DATA ANALYTICS

Proficient with utilizing multiple data sources to analyze brand and sku performance, market and customer trends, innovation launch monitoring, and customer consumer data where applicable.
Develops compelling outcomes from accessed data to generate go-forward business decisions impacting the customer promotional calendar.
Utilizes historical and current trends to help develop forecasted needs.
Reviews and analyzes customer score cards to achieve a greater understanding of adjustments that need to be made to the annual business plan.
Provides insights and recommendations on promotional performance including ROI outcomes.
Provides analytics and support on brand assortments for planogram reviews based on performance results.

MISCELLANEOUS RESPONSIBILITIES

Store Lists

Maintain retailer store lists and update as expansions occur.
Communicate new doors and DCs to Data Manager to ensure proper set up in PF internal systems.

Weekly Inventory Reports

Runs each customer’s weekly inventory report and distributes to the sales team, adding commentary where key concerns need to be called out and shared with the external customer planners.
Other duties as described by the business.

Qualifications & Requirements:

2+ years’ experience in a CPG operational sales/marketing/administrative role, beauty and large retail/national account management preferred.
Exceptional organizational and project management skills in a fast-paced environment
High level of accuracy; able to detect inconsistencies and errors with keen attention to detail
Ability to manage multiple projects simultaneously within a fast-paced environment, with a high degree of independence and resilience
Experience working with Syndicated data ( Circana, Nielsen, IRI) and customer POS data
Professional with strong project management skills; ability to think critically and creatively.
Analytical, passionate, and innovative
Strong written and verbal communication skills
Strong interpersonal skills, flexible and adaptable to change
Proactive and self-starter, high degree of initiative thinking and independence
Ability to efficiently work within a team environment
Resourceful and creative problem solver
Positive attitude with an excitement for learning, open to new experiences and challenges
Proficient use of Microsoft Office
Must be proficient in various software programs (internally & vendor partners)

Work Environment / physical demands / position type and expected hours of work:

This job operates in a clerical, office setting.
The normal working hours of the office are from 8:30 a.m. – 5:00 p.m. Monday through Friday.
The position is a hybrid and currently allows to work remotely 3 days per week.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pierre Fabre

True to My Nature

https://www.pierre-fabre.com/en-us

Pierre Fabre is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

Pierre Fabre Laboratories

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National Accounts Sales Operations Manager