Job Purpose

The Director of Revenue Operations is a corporate-level leader responsible for the strategy, processes, and systems that drive revenue across all clubs. The role sets the standards for the full member lifecycle, from enrollment and membership changes through billing and collections, and measures performance at each stage. Day-to-day execution sits with the Membership Administrator at each club, whom the Director trains, supports, and holds to shared standards.

The Director owns revenue allocation across clubs, departments, and accounts, and reviews the club-level batch, deferred revenue, and receivables work as part of the month-end close. As the corporate system expert for Club Automation, the Director is the top escalation point for clubs and the vendor, and ensures connected systems work together without data silos or redundant tools. With visibility across clubs and departments, the Director identifies and resolves friction points, turns revenue and membership data into insights that guide leadership decisions, and keeps clubs aligned on shared processes.

Core Responsibilities

Club Automation System Ownership & Escalation Support

Own the Club Automation system for all clubs as the top-level resource for support and functionality.
Serve as the main contact with the Club Automation customer success representative, taking escalated issues from the clubs and managing support cases through to resolution.
Set system-wide configuration standards that the club’s Membership Administrators apply locally.
Serve as the escalation point for Membership Administrators on system issues they cannot resolve at the club.
Maintain data integrity across Club Automation and connected systems, including integrations between platforms.

Membership Administrator, Leadership & Training

Oversee the Membership Administrator at each location, providing training and guidance on systems and accounting processes.
Set the shared processes, SOPs, and standards that Membership Administrators follow across clubs.
Manage Club Automation training for club management, keeping managers proficient in the system's processes and functionality.

Revenue Accounting

Oversee completion and accuracy of the daily accounting batches posted by each club.
Maintain accurate revenue allocations across clubs, departments, and accounts.
Reconcile receivables and liability accounts at the corporate level.
Review each club's deferred revenue reconciliation as part of the month-end close.

Receivables Oversight

Monitor receivables and collection performance across all clubs, using the weekly AR reports from Membership Administrators.
Serve as the escalation point for complex member disputes and collection issues.

Reporting & Analysis

Maintain receivables dashboards for all clubs.
Analyze department session participation across clubs.
Assist the executive team with company-wide financial reporting and analysis

Professional and Technical Knowledge

5+ years of experience in revenue accounting, revenue operations, or finance, including at least 3 years in a leadership or systems administration role.
Experience in the hospitality or sports industry preferred but not required
Strong knowledge of revenue accounting, including deferred revenue, receivables, and month-end reconciliation.
Hands-on experience administering a club or membership management system, preferably Club Automation, preferred but not required.
Experience overseeing collections and resolving escalated payment disputes.
Ability to lead, train, and support staff across multiple locations.
Strong attention to detail and commitment to data accuracy.
Comfort working with automation and integration tools.

Pinebrook Athletic Clubs LLC

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Director of Revenue Operations