Senior Program Manager — Business Operations & Execution

Department: Business Operations / Founder's Office

Location: Gurugram, Haryana

Experience: 4-8 years

Reporting to: Founder / CEO / COO

Employment Type: Full-time

Role Overview

We are looking for a highly driven Senior Program Manager to bring structure, accountability, and execution discipline across the organization. This role will work closely with the Founder and department heads to translate business priorities into actionable plans, streamline cross-functional workflows, and ensure critical initiatives are delivered on time with measurable outcomes.

The ideal candidate combines strong program management, business operations, analytical thinking, and stakeholder management skills. They should be comfortable working in a fast-paced environment, addressing ambiguous challenges, improving existing processes, and driving accountability across teams.

Key Responsibilities

1. Strategic Planning & Execution

Translate company goals and leadership priorities into actionable plans with defined owners, milestones, dependencies, and deadlines.
Maintain a centralized tracker of company-wide priorities, strategic initiatives, and critical deliverables.
Coordinate execution across departments and ensure alignment on priorities and expected outcomes.
Identify execution bottlenecks and drive timely resolution of dependencies and blockers.

2. Cross-Functional Program Management

Lead strategic initiatives involving multiple departments, ensuring clear ownership and accountability.
Establish weekly delivery reviews with department heads to assess progress, risks, delays, and corrective actions.
Identify potential delays early and facilitate decisions to keep initiatives on track.
Ensure commitments are realistic, progress is transparent, and outcomes are delivered as agreed.

3. Process Improvement & Operational Excellence

Identify gaps in existing workflows, handoffs, ownership structures, and operating processes.
Design and implement scalable SOPs, workflows, review mechanisms, and accountability frameworks.
Investigate recurring operational issues and implement corrective actions to prevent repetition.
Drive adoption of improved processes and continuously evaluate their effectiveness.

4. Performance Monitoring & Reporting

Build dashboards and management reports to track delivery timelines, quality, backlog, productivity, and business outcomes.
Prepare concise weekly updates for the Founder covering progress, risks, decisions required, and key deviations.
Use data and root-cause analysis to identify inefficiencies and recommend improvements.
Establish measurable KPIs for strategic initiatives and track results against agreed targets.

5. Stakeholder Management & Leadership Support

Work closely with the Founder and department heads to align priorities, resolve conflicting demands, and improve execution.
Facilitate cross-functional decision-making and ensure action items are closed.
Influence stakeholders through structured problem-solving, data-backed recommendations, and clear communication.
Drive operational change while ensuring teams understand and adopt new ways of working.

Required Qualifications & Experience

5–8 years of experience in Program Management, Business Operations, Strategy & Operations, Founder's Office, Chief of Staff, or Business Transformation.
Demonstrated experience managing cross-functional initiatives from planning through execution.
Experience building operational processes, dashboards, trackers, KPIs, and management reporting systems.
Strong analytical, problem-solving, and root-cause analysis skills.
Proven ability to manage competing priorities and influence stakeholders across departments.
Advanced working knowledge of Excel or Google Sheets and presentation tools; familiarity with project management platforms is preferred.
Excellent communication, organizational, and stakeholder management skills.

Preferred Background

Experience in a high-growth startup, digital business, SaaS company, technology company, or consulting environment.
Experience working directly with founders, CEOs, or senior leadership.
Exposure to process automation, workflow optimization, and change management.
MBA or postgraduate qualification in Business, Management, Operations, or a related discipline is preferred.

What Success Looks Like

Clear ownership of company-wide priorities and strategic initiatives.
Improved on-time delivery and fewer recurring execution delays.
Better coordination and handoffs between departments.
Documented, scalable processes that teams consistently follow.
Reliable management reporting and early visibility into risks.

Measurable improvements in operational efficiency and business outcomes.

Core mandate :Company-wide execution, process improvement, accountability, reporting

Pinnacle Media

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Senior Program Manager — Business Operations & Execution