At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.

Job Description:

At Pitney Bowes, we do the right thing, the right way. As a Sales Operations Manager (Remote anywhere in US) for Pitney Bowes, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.
We are happy to talk flexible working, if you feel you meet all the prerequisites please apply and we will consider this with your application in accordance with our usual screening protocols.

You are:

A Performance-driven Contributor who is responsible for identifying opportunities to grow revenue, analyzing program and performance effectiveness, supporting a team of Client managers and Sales Executives with operational initiatives and insights, identifying high growth opportunities, optimizing client sales potential, and providing operational support to the Client and Sales Management teams. You are a proactive team player who will provide operational support to regional sales personnel with respect to new business, presales support, and client implementations as well as interact with the Facility and Sales Operations teams to help streamline processes, brainstorm and develop revenue generating ideas and programs, and implement new features and products.

You will:

Generate weekly and quarterly KPI and performance metric reports & provide analysis for multiple levels of sales management including managers, directors, and VPs
Responsible for reporting on metrics such as Churn, Cross-Sell and Win-back & provide monthly/quarterly analysis for Sales Management
Assist the Client and Sales Management organization by creating a triage for operational issues affecting client performance
Enhance decision-making by collecting, analyzing, and presenting data for management consumption and action
Positively impact Sale teams through participation in projects and providing data and analysis in conjunction with BI, Facility Operations, Finance and other key constituents across the organization
Support KPI definition and reporting to internal/external users
Drive efforts to improve cross-function customer satisfaction scores
Develop strong understanding of company processes, procedures, and areas to improve
Provide ad hoc operational support to the Client and Sales Management teams

Your background:

As a Sales Operations Manager (Remote anywhere in US), you have:

4+ years’ work experience in Sales Operations with preferred background in retail or ecommerce with general understanding of retail shipping and logistics strategies a plus
Experience working in a dynamic and growing environment with some foundation in policies and procedures but one that continues to evolve due to business growth and product expansion
Possesses a high level of initiative with ability to handle demanding situations & deadlines
Ability to plan and carry out responsibilities with minimal direction and an inherent sense of when escalation is appropriate
Strong written and verbal communication skills along with strong analytical, assessment and problem-solving skills is a pre-requisite for the role
Ability to work independently yet always as part of the team is key!

We will:

Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits (pbprojectliving.com)

We will:

Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (pbprojectliving.com)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Pitney Bowes

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Manager, Sales Operations (Remote anywhere in US)