Job Title: Manager, Business Operations

Location: Pittsburgh, PA (On-site)

Reports To: Interim President of Business Operations and CFO

Department: Executive Leadership

About The Pittsburgh Penguins

The Pittsburgh Penguins are one of the NHL’s premier franchises, with a tradition of excellence both on the ice and in the front office. As a member of the Fenway Sports Group family, we are committed to innovation, elite performance, and building a world-class sports and entertainment organization.

Position Summary

The Manager, Business Operations is a high-impact, strategic leadership role that provides support to and acts as an extension of both the Interim President of Business Operations and the CFO—translating vision into action across the organization. This role is ideal for a forward-thinking strategist who excels at operational execution, organizational alignment, and executive-level problem solving. The Manager, Business Operations will work closely with senior leadership to ensure focus on the highest-priority initiatives and to drive long-term business growth.

Key Responsibilities

Strategic Planning & Execution: Lead strategic planning cycles, ensuring that enterprise-level objectives are aligned with departmental goals. Drive high-priority projects from inception through execution, ensuring measurable impact.
Organizational Alignment: Serve as a cross-functional connector—ensuring clarity, accountability, and cohesion across business units (e.g., ticketing, marketing, partnerships, retail, F&B).
Executive Advisory: Act as a trusted advisor and strategic thought partner to both the Interim President of Business Operations and the CFO, offering insight and analysis on critical business decisions, potential opportunities, and organizational challenges.
Business Intelligence: Lead the synthesis of key data and market intelligence to inform strategic recommendations and decisions. Help shape KPIs and performance dashboards at the executive level.
Stakeholder Engagement: Support high-level stakeholder communications, including internal leadership, ownership, league representatives, sponsors, and strategic partners. Prepare briefings, reports, and ownership materials.
Change Management & Innovation: Identify opportunities for innovation, process improvement, and operational efficiency. Help manage the cultural and organizational implications of change initiatives.
Execution Oversight: Ensure follow-through on decisions made by the Interim President of Business Operations, the CFO, and leadership team, monitoring progress, anticipating roadblocks, and driving accountability across the organization.
Meeting Scheduling & Management: Own the scheduling, agenda-setting, and follow-up processes for key executive meetings, including leadership team sessions, ownership updates, and strategic offsites—ensuring alignment and continuity across conversations and initiatives.

Qualifications

Bachelor's degree required.
2–4 years of experience in management consulting, investment banking, corporate strategy, or corporate development.
Experience in the identification and implementation of strategy through the utilization of KPIs, operational insights, predictive modeling, and research.
Strong business intuition and understanding of underlying drivers of business value.
Excellent written and visual communication skills with ability to demonstrate clear, concise articulation of scenarios, options, storytelling, recommendations, risks, and mitigations.
Exceptional conceptual and analytical problem-solving skills with the power to quickly frame issues and recommend creative and efficient solutions.
Capacity to lead and work collaboratively in a consultative role at all levels of an organization, including interfacing with senior leadership.
Proficient Microsoft Office skills, particularly in PowerPoint and Excel.
Excellent written and verbal communication skills; experience preparing executive-level presentations.
Ability to manage multiple projects in a fast-paced, collaborative environment.
Passion for sports and a strong understanding of the NHL landscape is a plus.

Why Join Us

Help shape the strategic future of one of the NHL’s most respected franchises.
Collaborate with a high-performing leadership team in a culture built on excellence, innovation, and integrity.
Play a key role in building a sustainable, championship-caliber organization both on and off the ice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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Manager, Business Operations