Revenue Operations Manager

Employment Type: Full-Time Location: DC/VA area

Minimum Experience: 2+ years

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
Washington Post: Your kids’ apps are spying on them
Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
ABC7 News: The State of Children's Privacy Online
NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.

ABOUT THE ROLE

We are seeking a highly motivated and detail-oriented Revenue Operations Manager to join our Customer Success team. As a Revenue Operations Manager, you will be the primary source of information around our customer success efforts, providing prompt and effective reporting to key decision makers within the organization. You will collaborate closely with cross-functional teams, such as Finance, Legal, and Sales, to ensure accurate and timely reporting and contribute to the ongoing improvement of our business.

RESPONSIBILITIES

Serve as the main point of contact for all Customer Success related reporting, building and maintaining key metrics that drive decision making across the business.
Identify and report to leadership on key performance indicators within the Customer Success department.
Partner with cross-functional teams to ensure visibility into CS related activities across the organization.
Proactively identify opportunities for upselling and cross-selling additional products or services based on client needs and usage patterns.
Analyze customer data and usage patterns to identify trends, recommend improvements, and address potential issues before they become major concerns.
Conduct regular check-ins with clients to gather feedback, track customer satisfaction, and address any concerns or issues.
Contribute to the creation of documentation to ensure best practice protocols are being followed across the organization.
Track and vocalize the client life cycle - onboarding, QBR’s, customer interactions, revenue expansions, and renewal efforts.

QUALIFICATION

Bachelor’s degree in Business Administration, Finance, or other related field
2+ years experience in a Business Operations, Customer Success, Finance, or other analytical role. SaaS-based company experience is a plus.
Strong analytical and problem-solving skills with the ability to troubleshoot and diagnose technical issues effectively.
Excellent communication skills, both written and verbal.
Proficiency in using Hubspot, Salesforce and the G-Suite.
Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.
Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
A proactive attitude with a commitment to continuous learning and self-improvement.
Knowledge of programmatic advertising, ad fraud detection, and media measurement concepts is a plus.

BENEFITS

We focus on doing things differently and challenge each other to be the best we can be.

Excellent benefits package, including medical, dental, and vision insurance
- Premiums 100% covered for employees and 50% covered for dependents
Unlimited PTO
401k
Monthly internet reimbursement
Casual, remote work environment
Hybrid, flexible hours
Opportunity for advancement
Fun annual team events
Being part of a high performing team that wants to win and have fun doing it
Extremely competitive compensation

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Pixalate, Inc.

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Revenue Operations Manager