Who we are

Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the world’s largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to all corners of the world. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 60 locations across the world and our corporate members include: Daimler, Prologis, PG&E, Nissan, Volvo, BP, Walmart, Nokia, Coca Cola, Doosan Bobcat, and over 500 more. Plug and Play’s corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play’s proven investment track record includes Honey, Dropbox, Lending Club, Kustomer, Einride, and many more.

Job Description:

Support our global Sales Operations team as we implement, design and construct the sales strategy for Plug and Play worldwide. Support the Sales Department by increasing productivity, ensuring overall accuracy and enhancing current workflows. Proactively assisting on cross-functional projects to increase customer retention analysis as well as maintaining Sales reports dashboards for analysis to drive new insights. ensure the accuracy and quality of our sales-related data, including event data. Act as a liaison between Sales and other parts of the organization such as Ventures, Marketing, Event/Program Operations, Finance, Legal, etc.In this role, this individual works closely with our operations and events department to increase the efficiency and accuracy of Sales and Partner Management ensuring all processes follow our company policies and procedures.

Key Responsibilities

80% sales operations related tasks:

Support global Salesforce CRM implementation by delivering user training and responding to users support requests
Drive CRM user adoption, data quality and governance by collaborating with the Automation team and other departments
Support development of reporting and analytics tools (e.g. sales forecasting and reporting, incentives and quotas, data handling)
Perform Salesforce administration routine work (user onboarding / off-boarding, license administration, master data maintenance, etc)
Partner with sales teams to capture current and future needs as well as align solutions with company goals and standards
Deliver first line Salesforce support to users: Jira, user requests triage, routing and resolving requests appropriately
Collaborate with the Automation and Central Services teams (Marketing, Legal, Finance…) to resolve requests, identify action items and escalate issues to second line support for Salesforce, related apps and integrations
Proactively communicate discrepancies in data or processes
Build reports and presentations to highlight Sales, Partner Success and Ventures successes

20% event data related tasks:

Ensure the accuracy and quality of our sales-related event data
Support status report for Summit
Support data management for Salesforce Event Campaigns

Qualifications

Bachelor’s degree in business, engineering, computer science or any data science related field
1+ years of professional working experience in consulting, IT or data quality support preferably in a related industry (e.g. VC, Professional Services, Consulting) and global organization
Proficient with Excel and data handling activities (familiar with working with large datasets, data transform, ETLs)
Knowledgeable about data management best practices
Exposure to sales operations processes and sales metrics

Preferred Qualifications

Hands-on experience in using and/or implementing Salesforce CRM or other CRM platforms, specifically on data handling activities
Salesforce End User is plus
Salesforce administration experience is a big asset
Building presentations in Google Slides
Experience with a ticketing system
Excellent communication and presentation skills
Comfortable working in a fast-paced environment
Self-starter, attention to detail and proactiveness
Attendance policy: 4 days in the office and 1 day remote.

Plug and Play Tech Center

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