BUSINESS OPERATIONS & CHIEF OF STAFF — Creator, Entrepreneur & Founder

We are seeking a dynamic and strategic Business Operations & Chief of Staff to join our organisation. This pivotal role involves overseeing daily business functions, supporting executive leadership, and driving revenue. The successful candidate will possess strong management and leadership skills, with a focus on building systems fostering collaboration, and ensuring the achievement of strategic objectives.

This is the most important hire I am making right now.

I need a right hand I can TRUST. Someone who knows every part of my business, manages everyone working within it, and makes sure everything runs to the highest standard.

You will know who is who and will be a star when it comes to bringing the right people to the table. If you are the person who holds things together, this is for you.

ABOUT THE BUSINESS

I'm Patricia — entrepreneur, content creator, and founder of The Break, a platform dedicated to financial and wellness empowerment for women.

I started my career at Merrill Lynch before becoming the first British female creator to reach 1 million YouTube subscribers. Today the business spans:

A content business with 5M+ followers across YouTube, Instagram, and TikTok
The Break — a channel and platform for financial empowerment
Brand partnerships with L'Oréal, Dior, Diet Coke, MAC, and others
A published book (Heart & Hustle), podcast, and speaking career
An active product pipeline — digital and physical

THE ROLE

This is a hybrid Chief of Staff and Head of Operations. You report directly to me and sit at the centre of everything.

You will know what every stakeholder is working on, what every, what content is going out and when, and what the numbers look like. You manage the people, own the processes, and are my proxy in rooms I am not in.

On the operations side you will own our ecommerce and product infrastructures - Shopify, suppliers, fulfilment, digital products. On the Chief of Staff side you will run the business calendar, manage stakeholders, and make sure nothing falls through the cracks.

WHAT YOU WILL OWN

Business oversight

Full visibility of every workstream at all times
Weekly operating rhythm and quarterly planning with me
Protecting my time — filtering what reaches me and handling everything else

People and freelancer management

Day-to-day management of all freelancers contractors and agents
Setting briefs, deadlines, and quality standards — and holding people to them
Sourcing and onboarding new freelancers as the business grows

Content and brand partnerships

Overseeing the content schedule, knowing what goes out, when, and to which partner
Being the main operational contact for agents

Product and ecommerce

Owning and operating the Shopify store: manage, optimise
Leading physical and digital product launches - exciting to say we are moving into stationary & beyond
Managing suppliers, fulfilment, and the ecommerce P&L

Operations and finance

Invoicing, payment tracking, and cash flow visibility
Contracts and supplier agreements — executed and filed correctly
Building systems that allow the business to scale

WHO WE ARE LOOKING FOR

You will have:

Hands-on Shopify experience - you can build and run a store, not just describe one
A track record of launching physical and/or digital products
Experience managing multiple freelancers simultaneously to a high standard
Strong stakeholder management across brands, agencies, and partners
A genuine understanding of how a creator business works
Commercial sharpness, exceptional organisation, and complete discretion
High standards, you care about quality and hold others to the same bar

A bonus if you have experience in beauty, lifestyle, or the creator economy, or have worked closely with a founder or public-facing talent.

HOW TO APPLY

A short note (half a page max) on why this role resonates with you, be specific
Your CV or LinkedIn profile
One example of a complex, multi-stakeholder situation you managed
One product or ecommerce project you have led your role and the outcome

Generic applications will not be progressed. I want to hear your voice and understand how you think.

Pay: From £50,000.00 per year

Experience:

Operations management: 4 years (required)

Work Location: Hybrid remote in London SE1 7SJ

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BUSINESS OPERATIONS & CHIEF OF STAFF