Praesum Healthcare:
Position Title: Sales Operations Manager

Founded in 2003, Praesum Healthcare provides administrative services for healthcare providers in key geographical locations throughout the Northeast, mid-Atlantic, and Southeast regions. Praesum is an established leader in the healthcare industry. With a solid, growth-focused business model, strong finances, and expert management team, Praesum will continue to grow in the years to come. Praesum currently provides services to behavioral health facilities providing all levels of care from inpatient psychiatric and substance abuse detoxification, through SUD and mental health outpatient clinics.

Sales Operations Manager Job description:
The Call Center Operations Manager role is a blend of analytics, team management and human resource duties with the goal of driving productivity and efficiency.

Sales Operations Manager Duties/Responsibilities:

Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures
Train and manage team of call center representatives and work closely with other departments within the company
Aid human resources department in recruitment process be interviewing potential hires and outlining clear job expectations
Work with other management team members to develop call center objectives and goals, keeping profitability and efficiency in mind
Manage the call center to achieve quantitative and qualitative objectives
Preparing reports and analyzing call center data to identify trends.
Improve processes, ensure resources are properly allocated, and maximize efficiency
Identify bottlenecks and offer solutions for improvement
Lead team meetings and coach and motivate team members
Hire, onboard, train and coach call center personnel
Analyze call center data and prepare reports for upper management.
Evaluate staff effectiveness and performance annually or on an as-needed basis
Create a welcoming and motivating environment for employees
Ensure employee satisfaction

Sales Operations Manager Requirements:

Salesforce experience
High School Diploma / GED preferred
Problem-solving and conflict resolution skills
Strong people management and development skills
Ability to mentor, coach and motivate others
Analytical abilities
Organizational and multitasking skills
Strong leadership skills

Sales Operations Manager Schedule:

Full Time

Full time employees may be eligible for the following:

Insurance: Medical, Dental, Vision, and STD options
Medical FSA and Dependent Care Account
401k with company match up to 5%
Accrued PTO Plan
Education reimbursement
Career Advancement Opportunities

*** This job does NOT sponsor visa's and we are unable to consider out of country applicants ***

If you are interested in this opportunity or know someone that you respect who would be a good fit for this position, please email:
Chase - Chase@praesumhealthcare.com Director of Talent Acquisition
Clay- Clay@praesumhealthcare.com Healthcare Recruiter

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Praesum Healthcare

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