Description

The Business Systems Manager is responsible for the hands-on administration, configuration, and continuous optimization of the company’s core business applications, while also providing strategic oversight of the business systems landscape. This role partners closely with Finance, Operations, Field Support & Technicians, HR, Customer Service, and Marketing to translate business needs into scalable, sustainable system solutions.

This role leads system enhancements, integrations, feature enablement, and proactively drives the business technology roadmap to ensure platforms evolve in alignment with operational priorities and growth objectives.

Key Responsibilities

Application administration & Configuration

Administer and configure core business systems, including ERP, Field Service Management & CRM, HRIS, CX, Fleet Management, Project Management, and other operational platforms
Manage user roles, permissions, profiles, and security settings across platform
Build and maintain automations, workflows, scripts, and rule-based configurations to support business processes and efficiencies
Maintain system documentation, process flows, configuration logs, and change records

Business Tool Modernization & AI enablement

Continuously assess the business systems portfolio to identify opportunities for modernization, consolidation, or retirement
Identify and implement AI-enabled and automation capabilities (e.g., workflow automation, predictive insights, intelligent routing) that reduce manual work and improve decision-making
Partner with business leaders to evaluate how emerging technologies can support operational efficiency, field productivity, customer experience, and reporting
Pilot and validate new capabilities before broader rollout, ensuring clear business value and adoption readiness
Ensure new technology adoption aligns with security, scalability, and data governance standards
Project manage system enhancements from conception to successful business adoption

Ad Hoc Reporting & Insights

Develop and deliver ad hoc reports and analyses to support immediate business needs across Operations, Finance, Field Support & Technicians, etc., balancing speed and accuracy while maintaining data integrity and governance standards
Partner with stakeholders to clarify reporting needs, define key metrics, and ensure outputs are actionable and aligned with business goals
Rapidly prototype reports using existing system data and tools
Evaluate the ongoing value of ad hoc reports and identify candidates for standardization
Partner with external data/ analytics partners to transition high-value reporting into the long-term data roadmap and centralized reporting infrastructure
Ensure consistency in metric definitions, data sources, and reporting logic across ad hoc outputs

Feature Enablement & Roadmap Execution

Maintain and drive a rolling 12 month Business-Technology Roadmap aligned with company priorities and budget guidelines
Lead the software discovery and evaluation efforts for business requests requiring new tools or platforms
Own new feature evaluation, project management, rollout planning, testing, release management, and success measurement across business systems
Translate business needs into technical requirements, configuration updates, implementation plans, and rollback strategies
Conduct user acceptance testing (UAT), quality assurance (QA), develop training materials, host workshops, and support change adoption
Implement and manage an end to end intake process for feature requests, enhancements, bug fixes, business problems

System Integration & Data Quality

Proactively recommend, implement, and manage end-to-end system integrations and data flows (native, API-based, middleware) to optimize workflows and reduce manual effort
Oversee system data integrity, data hygiene practices, and system audit processes across platforms
Troubleshoot system and integration issues, partnering with stakeholders, IT, and vendors as needed

Stakeholder collaboration & Prioritization

Partner with business owners and functional leaders to evaluate and prioritize features, enhancements, and system improvements
Ensure all projects, requests, and fixes are clearly tied to strategic business objectives and measurable outcomes
Communicate system changes, enhancements, timelines, and roadmap updates across departments
Proactively surface innovative technical solutions in support of business goals

Vendor Management

Serve as the primary technical contact for business system platform vendors
Evaluate new technologies and tools to solve business problems or support strategic objectives
Support system owners with technical contract reviews, renewals, and spend/ budget management
Proactively identify platform improvement opportunities and actively drive vendors to incorporate business-critical enhancements into their product roadmaps, ensuring delivery and measurable business impact
For new software and feature enhancements, serve as the internal Technical project manager coordinating and managing timelines with the vendor

Governance, Optimization & Best Practices

Ensure system configurations follow best practices for scalability, performance, security, and maintainability
Create, document, and enforce data governance policies and standard operating procedures? (SOPs)
Identify and implement continuous process improvement across systems and workflows

Requirements

5+ years of experience in business systems administration, business systems analysis, or application management
Deep Service Titan proficiency, with a minimum of 3 years of hands on experience as an administrator or power user.
Hands-on experience administering and configuring multiple business platforms (e.g., CRM, ERP, HRIS, operational or field service systems).
Strong ability to translate business requirements into technical solutions, configurations, and workflows
Extensive experience managing system integrations, data flows, and automation tools
Demonstrated ability leading feature rollouts, UAT, and change management
Strong understanding of data quality, reporting, system governance, and data-driven decision making
Excellent communication skills with the ability to partner effectively with both technical and non-technical stakeholders
Experience in a service-oriented, field-based, or multi-location business
Passion for AI-enabled tools, automation platforms, and workflow optimization
Proven ability to work closely with IT and Analytics team
Project management or product operations experience

Pay: $93,000 – $139,000 per year

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Business Systems Manager