About Presence

Presence is the leading provider of online therapy solutions for children with diverse needs. At the heart of the company is a purpose-built therapy platform, designed by clinicians for clinicians, that allows school teams to serve children both in and out of school. It also allows schools to extend their teams with a highly skilled, licensed clinician from Presence's national network of more than 2,000 speech-language pathologists, occupational therapists, and behavioral and mental health professionals. To date, Presence has delivered more than 5 million therapy sessions to schools and districts in every region of the U.S. Presence is supported by Spectrum Equity, TPG's The Rise Fund, Bain Capital Double Impact, and Catalyst Investors.

About This Role

The Sales Operations Specialist is a key role on the Sales Operations and Strategy team to capture and organize relevant sales data into actionable insights. You will support Sales leadership by fulfilling reporting, forecasting and analysis needs. Your work will inform decisions to improve sales productivity, operational discipline, commissions and incentives, annual planning and forecasting. On occasion, the role requires direct exposure to senior leadership and strategic customers to help implement growth plans. To be successful in this role, you'll need a passion for operational excellence, exceptional attention to detail, and a proven ability to deliver fast and reliable results in a fast-paced, high-growth environment.

Role Responsibilities

Own the sales forecasting and planning process, including but not limited to; pipeline analysis, productivity metrics & monitoring, bookings and revenue management
Create and maintain dashboards, produce weekly/monthly/annual sales reports
Facilitate and lead sales, pipeline, pricing, and QBR meetings
Develop policies and procedures for the collection and analysis of data to enforce a quality and accuracy; Partner with Sales leaders to identify opportunities for process improvement
Scrub pipeline and opportunity data on a consistent basis
Deliver analysis of company data to uncover insights and trends about:
- Revenue - mix, channel/region, pricing/volume elasticity
- Customer performance– top/bottom customers, upsell/cross, churn/retention
- LTV/CAC – are we effective in acquiring and retaining customers?
- Rep/Sales Productivity
- Marketing Programs efficiency
Become a subject matter expert in pricing, planning and product within the Sales team
Facilitate the successful implementation of new programs by ensuring a well-defined, efficient sales process including systems analysis, data/business modeling and vendor research that ensures data integrity and timely reporting/dashboard development
Manage the sales tools used by the Sales organization (this includes managing license assignment, understanding the functionality, and making improvements to usability and implementation)

Desired Qualifications

3+ years experience in Sales Operations in the professional services and/or technology space
Experience working with relational databases, sales operations, business development/business analytics roles, preferably in a fast-paced and evolving environment
Demonstrated expertise and success in the analysis, design, and automation of business processes
Proven track record of effectively interfacing with cross-functional departments and the sales management team
Technical systems experience with Salesforce, Excel, and related sales tools is highly desired
Stellar problem-solver, data-driven, and analytically minded
Executive communicator; comfortable and experienced at multiple levels
Strong project management, planning, and organization skills
Strong individual contributor, continuously seeking to learn and develop

What are some of the benefits we offer?

Comprehensive Medical Coverage include Dental and Vision
Flexible PTO
11 Company Paid Holidays
Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
$500 home office stipend
Paid Life insurance, AD&D. and disability benefits
Paid parental and caregiving leave
Eligibility to apply for a Professional Development Scholarship.
Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.

This role is also eligible to participate in Presence's equity plan subject to the terms of the applicable plans and policies.

An employee's starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.

$84,650.00 - $95,000.00

Where is this position located?

Presence is headquartered in New York City with our clients located throughout the U.S.
This position is remote and may require travel.
This position will report directly to the Senior Director of Sales Strategy
All employees commit to being available on-camera for our Core Working Hours, 12:00pm-5:00pm EST M-F.

Presence

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Sales Operations Specialist