The Sales Operations Analyst I or II is a strategic role that supports the sales organization through better use of business intelligence and improving salesforce productivity. No two days are alike in this unique role that combines reporting, systems management, project management, data analysis, and development of actionable insights and information, with frequent cross functional collaboration and regular touchpoints with sales associates, sales leaders, and senior executives.

People who are successful in this role are analytical with the ability to distill a lot of information down to the most important, actionable components. They are comfortable working independently, but also enjoy partnering with others. They are strong problem solvers driven by intellectual curiosity and the desire to better understand people, processes, and systems. They are detail oriented and highly organized.

This role is part of the Sales Operations department, a small proactive team that’s focused on driving commercial outcomes in a complex B2B sales environment. The team seeks to understand first, in all interactions internal and external, believing that the best solutions come only from deep understanding of the challenges. This is an opportunity to work with and an encouraging and entrepreneurial direct manager who values openness and transparency, learning, and professional development, and enjoys coaching others to higher performance.

Printpack is a leader in its field with a stellar reputation for customer service, innovation, and sustainability. Aligned with a tenured and loyal group of large, successful customers, Printpack supports some of the best-known brands in the consumer-packaged goods industry. The company has a welcoming and collaborative culture that is highly customer centric and focused on long-term results. Working in Sales Operations gives you exposure to, and the opportunity to learn about, many areas of the company. Success in this role could potentially lead to diverse future career paths within the company that could include Finance, IT, Business Intelligence, Sales, Project Management, and Marketing.

Responsibilities

Gathering, assembling, distributing, improving, automating, and ensuring accuracy of various monthly and quarterly sales analysis reports for senior executives and sales teams. Analyzes sales data and regularly communicates trends and findings.
Manages day to day maintenance of Salesforce CRM including data cleanliness, backups, and establishment of user profiles, roles, responsibilities, and activation.
Onboards and trains new Salesforce and other sales information systems users and troubleshoots user questions and issues.
Builds, customizes, and implements incremental improvements in the company’s Salesforce instance in consultation with Sales Operations teammates.
Identifies opportunities to integrate systems and processes in Salesforce, Sisense, and other company systems in support of sales productivity and Customer 360 initiatives, prioritizing opportunities based on analysis of value to all internal and external stakeholders. Proactively enhances and improves sales and marketing data collection to provide more value to users.
Collaborates with Quality, Regulatory, Supply Chain, Manufacturing, Product Development, and Legal to complete customer requests for information (RFIs) on time and in a manner that positively reinforces Printpack’s brand.
Prepares analysis and recommendations in support of sales incentive compensation program’s annual target setting process.
Collaborates with Sales Operations teammates to serve as business partner to other Printpack business units and departments.

Desired Skills And Experience

2-8 years of experience supporting a B2B sales organization or in a previous commercial role
Salesforce or other CRM user experience, admin experience preferred
Must have working knowledge of sales performance KPIs and financial metrics
Expert level Excel skills
Prefer experience with BI tools and ERP systems
Excellent interpersonal and communication skills
Ability to think critically
Experience solving problems with innovative solutions
Disciplined at organization, prioritization, and time management

Educational Background

Bachelor’s degree
Salesforce or other CRM admin certification preferred

Printpack is proudly an equal opportunity employer. We are committed to creating an inclusive environment. Embracing diversity not only enhances our work culture – it is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

Printpack is committed to help individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please contact us by sending an email to CorpRecruiting@Printpack.com . Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

Printpack is one of the most innovative and progressive packaging companies in the world and it embodies the employee-centric values established by its founder, J. Erskine Love Jr. in 1956.

Printpack’s competition can buy the same equipment and materials, but the difference has always been the people who walk their plant floors and stroll through their hallways. There is no question that Printpack’s associates are a major factor in why their customers have faithfully relied on the Printpack level of service for over 60 years.

Printpack offers a comprehensive benefits package designed to promote wellness and provide protection for its associates and their families. Some of their competitive benefits include medical coverage, dental coverage, life insurance, short-term and long-term disability, 401(k), matching gift program, employee assistance programs, educational assistance, and service awards.

The Printpack Statement of Philosophy reflects on a commitment to their associates and a belief that they should “provide opportunities for personal fulfillment and growth commensurate with each individual’s highest level of competence and degree of contribution.”

As an equal opportunity employer, Printpack remains focused on creating an inclusive environment. One that embraces diversity as an enhancement to their work culture and a vital contributor to their success. Printpack is “Converting Vision into Value” for their associates, their community, their customers, and hopefully…for you.

Printpack

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Sales Operations Analyst