Description

Job Summary

The Sales Operations Manager (SOM) is responsible for the day-to-day optimization of the sales processes and systems that support our Go-To-Market (GTM) engine. Specifically, this role focuses heavily on the tactical ownership of our sales enablement technology (Gong), driving efficiencies within SFDC, and the delivery of clean, actionable data to increase sales productivity. Reporting to the Director of Revenue Operations, the Sales Operations Manager acts as the bridge between sales leadership, frontline reps, and non-GTM stakeholders. This position ensures that our tools - specifically Salesforce and Gong - are fully leveraged to meet business objectives.

What This Role Is

This is a more entry-level SOM role. Examples of ideal candidates include:

Experienced Sales Operations Analysts looking to grow into a manager position
Early SOMs from a smaller organization (bridge role)
GTM generalists looking to establish a specialty in Sales Ops.

What This Role Is Not

This role is not a SFDC admin; the focus of Salesforce in this position is more akin to improving ergonomics, data quality, and reporting and dashboards. It is not oriented towards building SFDC automation.

Essential Duties And Responsibilities

System Administration & Support: Serve as the primary support/owner for Prosites’ Gong instance, including user adoption, auditing, flow ideation/creation, and reporting.
Data & Reporting: Ownership of sales reporting within PowerBI, SFDC, and Excel. Create and/or maintain dashboards that track sales KPIs.
Sales Enablement Support: Partner with sales leadership to ensure the team is effectively using Gong and Salesforce for pipeline creation and management; provide training and "how-to" support for new hires and current staff.
Drive Process Discipline: Partner with sales leadership to refine lead routing, territory management, and forecasting processes to ensure the organization meets revenue targets.
Process Improvement: Identify customer journey bottlenecks and partner with stakeholders to champion and implement process improvements.
Data Integrity: Drive continuous improvements in data cleanliness within Salesforce by performing regular audits and enrichment to improve sales rep efficiency.
Documentation: Create and maintain clear, internal "playbooks" for all sales tech stack systems and operational processes.
Tech Stack Optimization: Assist in the evaluation and implementation of new sales tools to ensure they integrate seamlessly with our current stack.

Qualifications (Required)

2-4 years’ experience in Sales Operations, Rev Ops, or Sales Analyst roles (or similar).
1+ years’ experience with Gong (specifically reporting, analysis, and flow creation)
1+ years’ experience with PowerBI (specifically building dashboards, including setting up data connections and building within the semantic layer)
Advanced Excel (PowerQuery, LET(), nested formulas, basic data modeling, etc) knowledge required to be successful.
High proficiency in Salesforce (advanced power-user status is required).
Strong technical aptitude: Ability to quickly learn new software and understand how different systems (CRM, BI, Enablement) talk to one another.
Effective Communication: Ability to translate complex technical issues into simple, actionable instructions for the sales team.
Self-starter attitude: Ability to work independently on assigned projects once given clear direction, with a focus on hitting deadlines and maintaining quality.

Qualifications (Preferred)

Bachelor’s degree in any business or STEM field.
Familiarity with sales compensation tracking and territory management.
1+ years using Python & SQL for data analysis
Experience in a B2B SaaS environment.

Physical/Mental Requirements For The Job

Prolonged periods of seating
Frequent usage of electronics, including but not limited to computers and/or smart devices
May be requested to work overtime and weekends if deemed necessary
Must be able to lift at least 20 pounds

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Sales Operations Manager