Commercial / Sales Operations Manager - Office Based

We are looking to identify a talented professional to take up a Commercial Sales Operations Manager position covering a specialist area of the Uk medical device market.

If you have experience of working in operations management within the medical sector and enjoy defining business strategy to maximise performance, process and ensure excellent customer service, then this could be the perfect role for you!

Our client is a well known European device specialist who are represented globally within the specialism of radiology & wider medical device. Our client is highly respected, with strong product solutions and employ over 4,000 people with established market position in EMEA, US & APAC.

Candidates keen to be considered must hold 3 years plus experience in Operations management and have direct exposure & experience of the Medical Device / Med Tech or Pharmaceutical markets.

Geographical Reach

Office based - Solihull 3 days per week

UK Operations - Reporting into GM for Sales

Job purpose and responsibilities

The Sales Operation Manager will lead the commercial operations tasks for the local Sales & Marketing organisation. This includes forecasting and sales tracking and analysis, overseeing the contracts and tenders management as well as the customer service and technical service coordination activities on a supervisory level.

Principal Responsibilities

Team Management
Lead and develop all reporting employees
Prioritize and delegate tasks

Pricing

Pricing control: Assess & renew of COGS annually and maintenance of pricing guidance according to pricing policy
Department of Health: Annual Financial Returns for Statutory Pricing Scheme submissions including pricing applications

Forecasting

Responsible for the management of accurate demand forecast in light of country specific business needs and operational constraints
Oversee the Sales, Inventory & Operation Planning (SIOP) cycle

Sales Force Effectiveness

Salesforce.com local contact person and super user
Maintaining territory alignments
Tracking of sales performance- create weekly & monthly reporting

Tender & Contract management

Ensure management of timely submissions with high quality responses aligned to Commercial strategy
Management of the Tender & Contract Analyst

Customer service

Ensure all Customer Service activities are performed in line with best practice and are on time with good quality
Management of Customer Service Representatives

Management of ERP system, PTP process and local affiliate administrative tasks

Working closely with SSC and Supply chain partners
HCP and congress contract management support
Responsible for local affiliate supplier and vendor agreements/ contract renewals
Ad hoc duties
Management of Commercial Operations administrator

Relationships with Others

Reports directly to the General Manager (GM)
Direct reports: Tender & Contract Specialist, Sales Coordinators, Commercial Ops Administrator
Works closely with the Sales Team, Customer Service, Finance, Marketing Manager, EU Strategic Execution & Business Excellence, Supply Chain and Sales Tools & Reporting team

Package and Benefits

£50 - £75k Basic Salary - Depending on Experience
Annual performance related bonus
Car scheme To be discussed
Healthcare options
Pension

Experience

Ideally degree in Finance or Business
More than five years of commercial experience in a similar role, preferably in the Healthcare, Pharmaceutical or Life Sciences sector;
Knowledge of UK tender regulations
Overall operations management experience (managing a cross functional small team of Customer Service, Tender Management and Finance functions)
Strong customer oriented approach
In depth experience with data analysis and sales reporting
Extensive knowledge of Microsoft PC applications, SAP, IBM COGNOS, JD Edwards Enterprise One and InsightSoftware.com

Preferred Skills/Qualifications

High Attention to detail
Highly developed communication and presentation skills (written and verbal)

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Commercial / Sales Operations Manager - Office Based