ProspectBlue is seeking a Business Operations Specialist for their client in Richmond, VA!

Job Responsibilities:

Strategic Projects & Innovation• Spearhead cross-departmental initiatives• Design and optimize systems—from AI tools to reporting dashboards• Research and evaluate software, vendors, and industry best practices• Manage vendor contracts to ensure cost-effectiveness and value Change Management & Process Improvement• Lead change initiatives with a focus on adoption, engagement, and sustainability• Redesign and improve core business processes for scale and efficiency• Collaborate with stakeholders to communicate changes and mitigate resistance• Champion a culture of continuous improvement across teams Training & Enablement• Develop and facilitate hands-on training programs to support the rollout of new systems, workflows, and process changes• Partner with department leaders to assess training needs and build tailored onboarding and upskilling resources• Create documentation, job aids, and user guides to support long-term knowledge retention• Reinforce learning and track engagement metrics to assess effectiveness and make improvements as needed Project Management & Execution• Create and execute detailed project plans, define KPIs, and track progress• Align teams and resources to deliver measurable results• Maintain systems, documentation, and process templates• Drive both strategic and tactical improvements across internal operations Operations Support & Team Coordination• Support procurement, budgeting, and vendor analysis• Optimize workflows in areas like payment processing and administrative systems• Collaborate with IT and software providers to deploy new solutions• Foster a culture of continuous improvement and operational excellence

Requirements:

• Bachelor’s degree in Business, Real Estate, Finance, or a related field (MBA a plus)• 3+ years of experience in project management, operations, finance, or real estate• Strong background in process improvement, change management, and enterprise systems (e.g., Yardi, Salesforce)• Experience developing and delivering internal training programs• Excellent communication and organizational skills• Tech-savvy, self-motivated, and adaptable• Proven ability to lead cross-functional initiatives and deliver results• Willingness to take on tactical tasks when needed to move a project forward• PMP certification a plus, but not required

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