Position Summary

The Business Operations Specialist plays a critical role in supporting field operations by serving as a connective point between Corporate Business Operations, Accounting, and Division leadership. This role focuses on enabling efficient execution through strong systems support, process coordination, data visibility, and administrative structure by independently analyzing operational processes, resolving non-routine system and workflow issues, and recommending improvements that impact billing accuracy, labor visibility, and operational performance for assigned locations and divisions.

The day-to-day impact is operational, ensuring jobs are set up correctly, workflows move forward without friction, and teams have the tools, information, and support they need to operate efficiently.

The primary objective of this position is to support the opportunity-to-cash process by improving operational flow, data accuracy, and cross-functional coordination between the field and corporate teams through independent problem solving, data analysis, and process improvement recommendations that influence operational and financial outcome

Key Responsibilities

Business Operations Process Support

Support job setup, maintenance, and coordination in the ERP system in partnership with Division Managers
Assist with weekly billing preparation by ensuring job data, tickets, and supporting documentation are complete and accurate
Monitor workflow status for tickets, timesheets, and approvals, proactively following up to keep processes moving
Serve as a systems and process support resource for Operations within ERP
Independently resolve non-routine system and process issues impacting job setup, billing, or labor tracking
Recommend changes to workflows, controls, or system usage to improve efficiency and data integrate

Administrative Team Support

Assist Division Managers with ticket setup, scheduling coordination, and dispatch support
Organize and schedule meetings, site coordination, and operational touchpoints as needed
Prepare recurring reports, presentations, and training materials

Additional tasks as assigned

Financial Compliance Support (Enabling Function

Help maintain consistency and accuracy in data used by Corporate Accounting (without direct A/R ownership)

Knowledge, Skills Abilities

Strong understanding of business operations, systems, and workflow coordination
Experience working within ERP, timekeeping, or operational systems
High proficiency in Microsoft Office, particularly Excel
Excellent organizational skills with strong attention to detail and follow-through
Ability to analyze information and identify process improvements and efficiencies
Comfortable learning and adapting to new tools, systems, and technologies
Clear and professional written and verbal communication skills
Ability to build strong working relationships across Operations and Corporate teams
Strong multitasking skills with the ability to manage competing priorities and interruptions
High level of discretion and professionalism in handling company information
Service-oriented mindset with a proactive, solutions-focused approach

Education Experience

High School Diploma or GED required
Associate’s or Bachelor’s degree in Business, Operations, Accounting, or related field preferred, but not required
3–5 years of experience in business operations, operations support, accounting support, or a related role preferred
Entry-level candidates with strong aptitude, systems experience, and operational exposure may be considered

PROtect Perks s Benefit

Medical, Dental, and Vision Insurance
HSA/FSA with Company Match
401(k) with up to 4% Company Match (100% vested immediately)
Paid Time Off (PTO)
Free Mental Health Courses and Resources
Free Financial Coaching and Education
Clear Career Advancement Opportunities
Continued Education Reimbursement
Relocation and Travel Opportunities
Referral Bonuses for Top Talent
Business Development Bonus Opportunities
Monthly and Annual Safety Competitions with Prizes

PROtect, LLC

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Business Operations Specialist