ProviderTrust Summary

ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and healthcare organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With a team of 100+ employees, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and the Nashville Business Journal. To learn more, visit [providertrust.com]

About The Role

This role is responsible for embedding AI-powered tools and workflows across the go-to-market organization, including Revenue, Marketing, Customer Success. This role focuses on improving productivity, enabling self-service data access, automating reporting, and delivering high-quality customer-facing assets. You will own AI systems, drive adoption, and ensure solutions are scalable, secure, and aligned with business goals.

What You’ll Do

Identify, prioritize, and deploy high-impact AI use cases across GTM teams
Design and implement AI-powered workflows to improve productivity and reduce manual effort
Enable natural language access to CRM and BI data, improving self-service analytics
Own and manage the AI technology stack, including LLM platforms, copilots, and integrations
Prototype fast and get a working v1 in front of users in days. Add guardrails and human-in-the-loop checkpoints where decisions carry risk.
Own what you ship: monitoring, error handling and documentation.
Establish feedback loops and continuously improve AI tools, prompts, and workflows
Track and report on adoption, productivity gains, and revenue impact of AI initiatives
Report on ROI: time saved, revenue impact, cycle-time reduction and headcount leverage.
Build AI agents and workflow automations on Claude, MCP connectors and APIs, using tools like Zapier, Claude Code, DOMO MCP and custom Python/JavaScript, to mention a few.
Use our data stack to connect the data across insight from our CRM, BI layer, top and bottom funnel semitic data points, so agents work from clean, trusted data.
Integrate the GTM stack (Salesforce, Slack, Gmail, Zoom, call recording solutions...) and write back to systems of record rather than creating shadow processes.
Build lead and account intelligence, forecasting inputs, rep-facing copilots and multi-channel sequences (e.g., LinkedIn → email → call → SMS).

What we’re looking for

A strong sense for curiosity: someone that loves to figure out how things work.
2 yrs of experience with Claude Code.
5+ years of experience in Revenue Operations, Sales Operations, Business Systems, or related roles
Hands-on experience with CRM platforms (e.g., Salesforce) and BI tools (e.g., Domo, Tableau)
Familiarity with AI/LLM tools, prompt engineering, or workflow automation
A portfolio of automations or AI solutions you built and shipped. We want to see and hear from you what you solved for and how you did it. Resume specs are secondary to the work you have done. This is not negotiable.
Hands-on experience building with LLMs and agents in production or internal tooling: tool calling, MCP, evaluating output quality. You architect, not just prompt.
Experience managing cross-functional projects and driving adoption of new tools or processes
Ability to prioritize multiple initiatives
Strong communication skills and ability to work effectively across team s
Strong background in languages such as Python, SQL, R and related coding languages.
Direct experience (hands-on) around API integrations.
A bias to ship, with ownership of builds end-to-end in a function still being stood up.
A bachelor or master in information systems, computer science, data science, AI, engineering, or equivalent practical experience.

Preferred Qualifications

Experience deploying AI or automation solutions within go-to-market teams
Knowledge of APIs, integrations, and no-code/low-code platforms
Experience building self-service analytics or automated reporting solutions
Familiarity with data governance, security, and compliance best practices

What It's Like to Work Here

At ProviderTrust, we recognize that experience is built in many ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.

To be great at ProviderTrust, we find our team members have these things in common:

Gain energy from working in a fast-paced, creative environment
Decision-making that employs a blend of data-driven insights and intuition
Ability to multitask and handle multiple projects concurrently
Resilience and positivity, able to address setbacks and bounce back quickly
Resourcefulness, discovering creative ways to get things done
Joy in making an immediate and positive impact
Diverse interests that are welcomed and extend beyond our organization

Things That Make Us A Great Place To Work

Hybrid schedule: 2 days in office
16-week paid primary caregiver with a 2-week phase-back leave policy
4-week paid secondary caregiver leave policy
We're genuinely curious about AI. Team members are encouraged to experiment and share what they learn
Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.
Unlimited PTO, 11 paid holidays, and a flexible work schedule
Internal professional growth, development, and mobility
Daily all-company morning huddles to sync up across the business
In-office experience: fully stocked kitchen, ergonomic desk setup, and many celebrations!
Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
Fitness stipend and cell phone reimbursement
Modern Healthcare Best Places to Work (2021-2026)
The Tennessean Top Work Places (2022-2026)

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Nashville, TN 37203

ProviderTrust

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