Revenue Operations Clerk

Accounts Receivable

Burnaby, BC

Reporting to the Manager, Revenue Operations or designate, the Revenue Operations Clerk performs account analysis and approves payment arrangements for delinquent accounts and recommends write-offs. Invoices patients, medical service plans and other organizations. Maintains and updates collection files and responds to inquiries regarding accounts.

What You’ll Do

Invoices patients, medical service plans and other organizations for activities such as patient services, programs, lab tests, medical insurance claims, Alternative Payment Program claims, contract recoveries and provision of drugs.
Processes invoices and related payments by performing tasks such as entering invoices and payments in batches, verifying batch totals with source documents, comparing payments received to the invoices recorded, identifies discrepancies and following up with patients or billing agencies.
Analyzes patient accounts by performing tasks such as reviewing information including age, collection status and credit reports. Identifies discrepancies and makes adjustments.
Identifies problems or discrepancies such as imbalance of sub-ledger to general ledger and suspense account items. Performs accounts analysis by performing duties such as reviewing, extracting and interpreting information in order to determine reason for problem or discrepancy and takes corrective action.
Follows up on delinquent accounts by performing tasks such as initiating and responding to correspondence and telephone contacts with patients, billing agencies and insurers and tracing accounts returned by the post office. Approves, independently, alternative payment arrangements or recommends write-off.
Selects accounts for collection action, and prepares collection listings and supporting documentation by performing duties such as transferring delinquent accounts to collection agencies, maintaining collection files, advising collection agency of payments and queries and providing additional information.
Assists with review of revenue variances and patterns by performing tasks such as collecting data and providing reports on areas such as invoice volumes and customer status.
Performs other related duties as assigned.

Qualifications

What you bring

Grade 12, successful completion of a recognized accounting course and three year's recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
Ability to keyboard 45 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to supervise
Ability to organize work.
Ability to operate related equipment.

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-time

Wage: $28.74 / hour

Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3

Closing date: Applications accepted until position is filled

Hours of Work: 08:00 - 16:00 (Monday to Friday)

Requisition # 159471E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What We Do

The Provincial Health Services Authority (

Learn More About PHSA And Our Programs

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of February 6, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

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Revenue Operations Clerk