What We Do...

PSPDFKit is on a mission to help developers deliver excellent software by building exceptional products and providing great support. We enable businesses to work smarter and faster, saving time and expenses along the way, and freeing developers to focus on building great products.

PSPDFKit is, at its core, a company that creates solutions by and for developers. To do this, we hire people who are curious, creative, communicative, and collaborative. We’re a highly cross-functional organization, and we’re committed to tackling challenging problems — like designing powerful functionality available with easy-to-use APIs — so that our customers don’t have to.

What you will do...

As Sales Operations Associate, you will work closely and primarily with our IT Business Solutions Unit. You will be accountable for administering a shared inbox for sales and renewal activities, enabling the successful flow of sales and post-sales activities, including opportunity tracking, quotes, renewal notification, vendor questionnaires, and license and account setup in internal systems. You will create and maintain customer records, reports and dashboards in Salesforce and in other tools to expose relevant sales and renewal metrics to management. While primarily assigned to the IT Business Solutions team, you will also contribute to the sales operations of PSPDFKit and related projects, as needed. This is an all-around Sales Operations position, so your duties will range across the spectrum of Sales Operations and tools. Reporting to the Senior Director of Business Operations, you will become fluent in a number of systems, including Salesforce Sales Cloud and Salesforce CPQ, Zendesk, internal custom licensing and purchasing systems, and an internal service desk/ticketing system.

Your duties may be modified from time to time to suit the needs of the business.”

This position is full-time, hybrid (2+ days a week in the office) in Raleigh, NC, or remote in the US Eastern Time zone, with occasional travel to NC, or in the UK time zone, remote.

About You...

2+ years in administrative or secretarial work that involved client/customer contact
Salesforce experience strongly preferred
Experience working cross-functionally and prioritizing high-impact activities
Exceptional presentation, communication and organizational skills
Ability to work within all levels of an organization with strong interpersonal communication skills
Fast learner with strong technical aptitude
Must have high ethics, integrity, and humility and have a desire to be part of a rapidly growing organization
Mastery of Google Workspace Applications and Microsoft Applications (Outlook, Office 365)
Ability to work effectively in a team environment
Self-motivated to take initiative and ownership of new opportunities
Most important: An incurable eagerness to learn and adapt to new technologies and new opportunities

We Value...

Continuous Improvement — We are continually growing and adapting, both as a company and as individuals; we believe the best is yet to come. We aim to learn from our mistakes, streamline our work, and remain accountable to each other.

Feedback — We value honest feedback, open collaboration, and relying on one another to continuously improve. We’re committed to listening to new ideas, being open to failure, and allowing ourselves to change our minds.

Transparency — We default to transparency in communication. We believe the ego doesn’t belong in the workplace, and that being open and honest in our communication builds and solidifies trust. We don’t shy away from the hard questions, and we welcome the opportunity to be candid.

People — We believe it’s always about people: our people and our customers. We care about each other, we trust one another, and we’re excellent to each other. We’re committed to going out of our way to help our colleagues become the best version of themselves — personally and professionally.

Creativity — We understand the world is constantly changing, so we’re on a mission to explore, experiment, and readily embrace the latest technologies. We support each other in our curiosity and creativity, because we know it unlocks empathy and enables new ways of thinking.

Character — We care about quality and we aim to get things done the right way. We believe it’s our responsibility to make the world a better place, and our commitment to helping the environment means reducing waste and coming up with creative solutions for replacing paper processes.

PSPDFKit is an equal opportunity employer with people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment.

We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor. We’d especially love to receive applications from individuals who are underrepresented in the tech industry.

PSPDFKit

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