Looking for a Career for Good?

Puratos is a global purpose-driven company focused on bringing people together through food innovation for good. We offer a full range of innovative food ingredients and services for the bakery, patisserie, and chocolate sectors, serving artisans, retailers, industrial and food service companies in over 100 countries around the world. Our passion for innovation, pioneering spirit, and core values continue to propel our global ambitions. This coupled with our commitment to our communities is what makes working at Puratos so magical.

If you are a collaborative, results-oriented team player with a passion for making a difference and fostering a company culture centered around its people, we invite you to join us for “a career for good.”

Position Overview:

The Sales Operations Analyst supports all areas of the Customer Relationship Management process, primarily to assist in developing, implementing and following-up of multi-channel strategies, processes and solutions that support key activities of targeting, acquiring & retaining customers.

Primary Responsibilities:

Help maintain, develop and roll out new modules and processes in the Company’s Customer Relationship Management software. Assessing business requirements, translating these into functional requirements, and driving the roll-out of the implementation roadmap.
Assist in the development and execution of Food Waste Reduction programs and monitoring, as it relates to finished goods. Includes but not limited to, analyzing, reporting, process improvements, and follow-up of action points.
Develop and Maintain CRM Training documents.
Responsible for following up with stakeholders to ensure KPIs are in line with expectations.
Help develop and maintain Power BI reporting and KPIs to monitor ROI, and other key drivers to help improve the business.
Assist in the communication of Pricing Adjustments
Other duties, projects and tasks as assigned.

Qualifications:

Education experience
- Minimum - 4 Year / Bachelors Degree
Work experience
- Minimum – 3 years
- Prior Knowledge/Experience
- Process Improvement or Project Experience is required.
- Excellent verbal/written communication skills with demonstrated ability to communicate with both internal and external customers (i.e. suppliers, employees, managers, etc.)
- Exceptional time-management and organizational skills with proven ability to work effectively and efficiently under tight deadlines in a fast-paced environment.
- Ability to work cooperatively with a wide range of individuals in a diverse and complex environment.
- Understands and applies general accounting principles, theories, concepts, and finance practices.
- Manufacturing experience is a plus.
- Strong presentation skills.
- Commitment to exceptional customer service.
- Ability to prioritize and multi-task with flexibility to adapt quickly to change.
- Very good excel knowledge.
- CRM and Power BI experience is a plus.

Puratos

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Sales Operations Analyst