Purchasing Platform is the leading standalone spend management & online marketplace solution for the real estate industry. Our platform ensures that property managers nationwide can purchase products and services in a compliant manner at competitive prices while empowering their vendors to lower their cost to serve and maximize resources. We’re modernizing the procurement function for this high-growth sector by creating technology and support solutions that drive control, transparency, and knowledge sharing. At the core of our success to date is a high energy and very talented team with diverse skills and a unified focus on delivering value to both our Members (customers) and the Vendors that support them.

We are looking for a VP, Revenue Operations who can lead the company through the next phase of growth by owning strategy, process, and execution across all revenue generating functions. Reporting to the CEO, this driven executive will be responsible for driving growth of the business through developing and supporting repeatable and scalable processes designed to expand marketplace presence and over-achieve annual revenue targets. The VP, Revenue Operations will create and drive a culture of accountability and achievement for both short-term and long-term goals and objectives across sales, customer success, and marketing teams. As a key partner on the senior management team, the VP, Revenue Operations will help shape the future of the Company.

What you'll be responsible for

Leadership & Management: Serve as a member of the senior leadership team, strategic planning and leading the business. Once in this role you will partner with the VP, People to assess the team talent and structure to determine optimal organizational design, then create a priority hiring plan to bring in needed roles. Build, develop, and inspire teams to achieve or exceed company goals. Foster a rigorous culture of training and coaching to ramp up new team members and continuously improve their sales acumen, user-focus mindset and industry knowledge. Utilize your experience, operational rigor, and business acumen to manage the team's sales pipeline and funnel accuracy, supporting clear financial projections
Business Growth & Development: Develop and implement a go-to-market (GTM) strategy to identify, qualify and close new portfolios from targeted asset classes (Manufactured Housing, Multifamily, etc).Ensure regular, detailed reporting related to the sales funnel. Oversee and lead strategic member acquisition efforts. Create and drive unique GTM strategies for product & services vendors based on company’s proprietary taxonomy. Liaise with the Director of Capex & Services Strategy to align on best practices for service vendor acquisition. Oversee all strategic vendor relationships & negotiations. Oversee and lead strategic project sales team & efforts end to end, from quoting to project completion.
Customer Success: Standardize: onboarding and regular communication processes. Develop reporting to support member adoption and wallet penetration based on data/insights. Streamline member management efforts (farming, escalations, customization requests).Develop contract management solutions to support vendor management efforts. Create and deploy data-driven insights to strategic vendors (standardizing reporting where possible).Oversee customer care & order management teams, ensuring exceptional customer support experience, along with tools and processes that scale. Identify opportunities to provide more value to the customer and drive platform sales. Work closely with the product team to ensure our customers’ needs and ideas are fed into the process. Hire key Manager/Director roles
Marketing: Build marketing function - define hiring and resource needs. Collaborate with Merchandising Team and Member + Vendor Support functions to drive regular data/member/vendor driven communication with target audiences. Where possible, develop creative lead generation solutions to compliment internal efforts (specifically for, but not limited to, Member & Vendor Acquisition).Develop concise & compelling collateral to support the sales funnel. Optimize marketing efforts to attract new leads

What we're looking for

10+ years of sales/business operations or revenue operations experience in a high-growth SaaS/PaaS environment
3+ years of experience as Director, VP or SVP strongly preferred
Successful track record of scaling of the revenue function of a rapidly-growing business
PropTech ecosystem exposure a big plus
Ability to innovate, experiment, and identify opportunities to improve processes
Track record of identifying and implementing technology solutions that improve the employee and customer experience, as well as sale performance
Proven ability to identify and lead growth enabling initiatives for rapidly scaling organizations
Well-organized, strong communication skills and ability to manage and influence direct and indirect reports with high motivation for continuous improvement and ability to drive impact
Excellent verbal, written, presentation and interpersonal communication skills
Ability to roll up your sleeves and be hands on with strategy, foundation implementation, and organizational design
Track record in framing a strategy and driving execution toward that strategy
Results driven leader who prioritizes partnership and team development

Qualified candidates can expect to hear from us in early November.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. We offer competitive compensation and benefits (Health, Dental, Vision, 401k matching, Commuter benefits, and generous PTO) and our cultural hub is in Chicago. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Purchasing Platform, Inc.

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