Sales Operations Specialist / Junior Sales Operations Specialist

Reporting to the Operations Manager, this position provides critical ongoing daily support for our growing sales team. You will process a high volume of sales orders, order acknowledgments, customer invoices. It's critical that you have a high attention to detail and communication skills, when following up and following through on all transactions with customers, suppliers, distributors, and internal departments. The Sales Support Specialist will act as a key point of contact between sales and all other internal and external customers by validating pricing, checking status of orders, and communicating any issues immediately to all stakeholders.

Role and Responsibilities:

Process of all wholesale orders (EDI) and order confirmation.
Maintains and updates customer accounts with relevant order information, delivery expectations, or any other specific data.
Informs sales staff of any issues that arise, such as a delay in shipping, or if customers have specific questions or complaints the associate is unable to handle.
Keeps customers and sales teams updated on any changes to order status such as delivery dates.
Provides reactive and proactive updates to customers as order status changes
Works closely with finance, production, & shipping personnel daily to ensure customer orders are fulfilled and their payment to company is submitted in an accurate and timely manner
Assists with competitive analysis campaigns and other industry related research as needed
Works closely with operations and sales teams to confirm that re-order points on our ERP system is accurately reflecting our inventory needs

Qualifications and Skills:

Business education background required
1-3 years Industry experience and/or experience in a similar job.
Proficiency in Windows OS and MS Office software required, particularly Excel and Outlook
Demonstrated ability to organize & prioritize duties, multitask, and perform accurately, efficiently, and effectively in a high-paced work environment.
Detail oriented with strong analytical, written, and verbal communication skills
A critical thinker with proven conflict resolution skills
Previous experience with ERP system is an asset

Perks and Benefits

Extended medical and health coverage that includes medical, dental and vision.
Basic life insurance and disability
Generous employee discount and product allowance
Annual bonus based on performance
Fun, casual office environment

Job Type: Full-time

Benefits:

Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

VANCOUVER, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Purple Brand Group

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Sales Operations Specialist / Junior Sales Operations Specialist