Work Location: Fremont, CA

Department: Sales

Job Title: Sales Operations Specialist

Why Rahi ?

Rahi is a purpose driven company, where we consider our team as our most important asset. Rahi, headquartered in Silicon Valley was founded in 2013 and enables Digital Transformation through its portfolio of cutting edge IT Solutions & Services. Our mission is to enable customer success and create a collaborative, growth oriented culture for our team.

Rahi has consistently won Comparably’s Awards for Best Company Culture, Best Outlook and TOP 50 CEOs and management. Our culture is inclusive, open and we are big believers in giving back.

Want to be part of a high performance team that motivates you to excell and takes your career to newer heights?

Our Operations Team:

Operations is the core part of Rahi team. Our operations team is made up of Inside Sales, Sales Operations, Logistics, ERP Administration, Business Support and Management team. Operations team is also an entry point for several of our fresh graduates that then grow in Operations or can move into other departments such as Sales, Project Management and Marketing. New hires with previous experience quickly grow in lead or leadership roles in Operations. The operations team reports into the Chief Operating Officer.

We recognize this team every quarter with an Employee of the Quarter Award that is specifically dedicated to recognize the silent high performers in our operations team.

Primary Responsibilities:

Validate and process customer orders
Understand guidelines and processes and follow while processing
Able to support multiple sales managers and handle multiple orders
Manage order status and inform customers with updates
As a point of contact for the department, be able to work with cross-functional teams (e.g. Finance, Sales, Engineering)
Able to communicate effectively with customers (obtain missing information or answer queries)
Able to provide support for both pre-sales and post-sales side of business
Liaise with the Logistics department to ensure timely deliveries
Maintain and update sales and customer records
Able to prioritize, act and resolve issues promptly
Stay up to date with new products and features

Education and Qualifications:

Goal-oriented and has a deep knowledge of customer service best practices
Analytical and organizational skills and draw energy from being part of a team
Detail Oriented, willing to learn attitude
Ability to multitask, prioritize, and manage time effectively

Preferred Skills:

Experience working with ERP/CRM (NetSuite experience is preferred)

Rahi’s Benefits ?

Health and Wellbeing: Health, Dental, and Vision Care, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing Bonus Plan, 401k Plan with Company Matching, Life and Disability Insurance,
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement leave
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Facilities : Onsite Gym, Stocked Kitchens, Massage Chairs, etc.

Rahi is an equal opportunity employer with Minorities, Women, Veterans, Differently Abled and does NOT discriminate on any basis. Rahi is a 100% sponsor of immigration needs.

Rahi has a vaccine requirement for all of its US and International workforce, excluding certain international regions. All new hires must be fully vaccinated before starting at Rahi. Appropriate religious and medical pre-exemptions must be discussed by the candidate and disclosed by the candidate, during the Pre-Hire process.

Job Type: Full-time

Pay: $35,491.03 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

Fremont, CA 94538: Reliably commute or planning to relocate before starting work (Required)

Experience:

Microsoft Powerpoint: 1 year (Preferred)

Work Location: One location

Rahi Systems

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Sales Operations Specialist