Job Description:

Rakuten Rewards Canada is looking for an experienced Sales Operations Specialist to join our team! As a Sales Operations Specialist you will help Rakuten Rewards Canada grow by improving our sales process and productivity.

Key Responsibilities

Help drive revenue growth by ensuring the sales team has inventory requirements.
Create marketing collateral (media kits) for the sales team.
Support sales in Quarterly Business Reviews.
Work with all levels of the organization as needed to drive success during execution of sales initiatives.
Lead client satisfaction surveys and initiatives to ensure client satisfaction is regularly measured, issues are addressed, and the broader team is tasked with continual improvement.
Provide reporting to Account Executives to help achieve business goals including but not limited to; target attainment, yearly media comparisons and retailer reporting
Maintain partner engagement programs

Minimum Requirements

Able to foster strong relationships with other departments mainly Marketing and Operations.
Must be organized and be able to create required reports and maintain tracking sheets
Have the ability to monitor market feedback and trends to help the sales team.
Run merchant partner engagement programs ex monthly newsletter, surveys
Effective and professional communication skills
Experience in ecommerce/online marketing an asset

Qualification Requirements

Minimum 3 years in sales support/client service role
University or other post-secondary education

Five Principles for Success Rakuten Group has an unswerving commitment to building an egalitarian society by empowering individuals and companies to be successful in business and in life. The Five Principles for Success are designed to keep each of us on track, to ensure we make continuous progress toward our ultimate goals.

Always Improve, Always Advance

There are only two kinds of people in the world: Best Effort people are satisfied with the status quo; when they fail, they console themselves by saying "I did my best." Get Things Done people are absolutely committed to reaching their goals. With enough determination and effort—by being a Get Things Done person—you can achieve anything.

Passionately Professional

Rakuten is an organization composed of true professionals. Real professionals in any field—whether in sports, the arts, science, business or anything else—only reach the top because they have the self-discipline to develop and improve themselves continuously. Only by consistently working many times harder than our competitors can we consistently win.

Hypothesize → Practice → Validate → Shikumika

Success in business depends on making and executing concrete specific action plans.

Maximize Customer Satisfaction

Rakuten is first and foremost a service company. We're proud to serve our customers and we ceaselessly seek to improve their experience.

Speed!! Speed!! Speed!!

The internet makes the window of opportunity for every small business. Accomplish in one month what it takes other companies a year to do, because we can only win by being many times faster than our competitors.

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Sales Operations Specialist