Job Description

About RBR

At RBR, we’ve been making waves in oceanography since 1973, designing cutting-edge instruments to measure our blue planet. Built to withstand some of the harshest environments on Earth, our instruments are deployed from the ocean’s deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey.

At RBR, we care deeply about our work, each other, the environment, and the global communities we serve. We value teamwork, continuous improvement, and having fun along the way. From Friday lunches to social events, we’re a crew that thrives on taking on complex and exciting challenges that have a meaningful impact on the blue planet! Ready to make waves with us? Apply below!

About The Role

We’re looking for a Sales Operations Administrator to join our team in Ottawa! In this role, you’ll be responsible for managing the sales order process from the moment a deal is won to when the order is shipped. You’ll ensure accuracy in order details, coordinate with internal teams, provide updates to customers, and maintain clean Salesforce data. You’ll play a key role in optimizing workflows, troubleshooting order issues, and improving the overall order fulfillment process. If you thrive in a fast-paced, cross-functional environment and love solving problems, this role is for you!

What You'll Do

Manage order fulfillment from Sales Order (SO) to shipment, ensuring accuracy, timely processing and delivery
Collaborate with internal teams to resolve discrepancies and align with customer requirements
Provide customers with order status updates, shipping details, and proactive communication on delays or changes
Address and resolve order-related inquiries, discrepancies, returns, and exchanges.
Track order progress and ensure on-time delivery by monitoring requested delivery dates
Support Salesforce maintenance by keeping data accurate, resolving minor technical issues, updating customer and account information
Monitor system performance, report inconsistencies, assist with price-book management and develop reports and dashboards
Analyze order trends and fulfillment metrics, suggesting process improvements to enhance efficiency and customer satisfaction
Modify orders to accommodate production schedules and customer needs

Requirements

What you bring

2+ years of experience in sales coordination, order processing, or customer service
Experience in order fulfillment, sales coordination, or customer service
Strong communication skills, with the ability to work cross-functionally and understand complex products for accurate quotes and order confirmation
Attention to detail and ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset with the ability to troubleshoot order-related issues
Adaptability in a fast-paced environment with evolving processes
Proactive mindset with a drive for continuous improvement

Nice to haves

Experience working with Salesforce or a similar CRM
Experience using Jira, Confluence, and Business Central (ERP)
Familiarity with sales processes, order management workflows, and reporting

Current perks at RBR

🌴 20 days of vacation, plus a company-wide holiday shutdown and paid sick days

⏰ Work from wherever Wednesdays (most roles eligible)

🩺 Benefits from day 1 & RRSP contribution matching

💰 Company-wide bonus program

🏋🏽 Annual fitness reimbursement program

🚴 Greener commuting incentive program (bike-to-work, carpool, or transit passes)

🚗 EV reimbursement program + on-site charging stations

💝 Charitable donation matching

🌮 Monthly Friday lunches (on us)!

At RBR, we celebrate and support diversity in our workplace, we are an equal-opportunity employer and are committed to creating an inclusive environment for all employees. We seek to recruit the best and most talented people for the job. Accommodations are available on request for candidates taking part in all aspects of the selection process.

RBR

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