Reporting To : Head of Remarketing

Role Purpose

The Remarketing Sales Operations Coordinator will play an important role in supporting the team across the range of the Remarketing function. The role will involve tracking, analysing and responding to activity for both back-end device sales and front-end service sales.

Key Responsibilities

Identifying and grouping stock to be distributed to customers.
Tracking sales activity and allocating, or flagging, sales orders.
Pulling reports and reviewing data on active and inbound stock from different contracts.
Aiding in the collation and analysis of data on Remarketing activity.
Monitoring and triaging incoming service sales requests, ensuring they are appropriately directed for action.
Co-ordinating and facilitating remarketing responses, ensuring inquiries are addressed efficiently and followed up where necessary.

Knowledge, Skills & Experience

Knowledge of, and interest in, IT hardware (preferred, but not essential).
Proficiency in the use of Microsoft Office software, particularly Excel.
Strong attention to detail.
Comfortable working with data and with data analysis.
Ability to manage multiple ongoing tasks and maintain clarity over progress and next steps.

On the job training will be provided where required.

PUTTING CUSTOMERS FIRST

Creates a culture of continuous improvement and drives initiatives that add value for the customer and Computacenter Reduces the internal or external constraints on self and others to enhance the freedom for action and the scope for initiative e.g. redefines the boundaries of a market or industry; redesigns jobs to allocate more responsibility to the people closest to the customer; strips away unnecessary bureaucracy Embraces opportunities to shape the customer’s business in order to provide competitive advantage to win Develops and drives service levels across business areas to maximise customer satisfaction and therefore retention

BEING STRAIGHTFORWARD

Communicates and presents effectively to all levels whether internal and/or external Uses different communication styles to communicate with impact to a variety of audiences Strives for clarity and simplicity Builds consensus, but has the confidence to be decisive Cascades and shares information with all stakeholders Encourages open debate or discussion to solve problems or make decisions

KEEPING PROMISES

Effectively manages or escalates issues and takes appropriate follow-up action Encourages commitment in others to the achievement of common objectives and to meet expectations Willingly makes sacrifices to ensure delivery and recognises the sacrifices of others

UNDERSTANDING PEOPLE MATTER

Role-models the importance of ‘understanding people’ and being ‘one team’ Draws on relationships for support, information sharing, resources and completing joint tasks Adapts own behaviour, style or language according to the needs of the situation or audience Brings individuals together to address issues or conflict where multiple interests are at stake

CONSIDERING THE LONG TERM

Develops and implements business plans that support the achievement of the strategic objectives Considers the long term consequences and impact on the business when proposing something new Motivates and leads others to implement change and discuss new ideas in own business area

INSPIRING SUCCESS

Role models and encourages others to drive their own personal development Manages people, processes and activities to operate efficiently Celebrates successes by recognising and rewarding individual and team achievements Promotes a win-win mentality

RDC

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