Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, India, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com/

Work Schedule: 3:30 PM TO 12:30PM IST

Location: Remote - India.
Availability: Must be able to join within 45 days of offer.

Job Summary:

We are seeking a Business Operations Analyst to join our Wallet team at REAX Technology Platforms Private Limited. The successful candidate will be responsible for the day-to-day operations of our Real Wallet program. Your core responsibilities include executing daily tasks, ensuring data accuracy across systems, collaborating with internal teams to resolve issues, and continuously seeking opportunities to improve and automate processes.. This role requires experience in an operations-heavy role, preferably in fintech. Expertise in spreadsheet software like Excel or Google Sheets is essential. We are looking for a proactive individual with exceptional attention to detail and strong communication skills. Familiarity with SQL, Python, or data visualization tools like Tableau is a significant plus..

Duties/Responsibilities:

Operational Execution & Process Adherence:
- Execute and oversee daily operational workflows and Standard Operating Procedures (SOPs) for the Real Wallet program, ensuring all tasks are completed accurately and on time.
- Perform a variety of manual operational tasks, including updating reports, reconciling data between different systems, and managing data transfers to maintain system integrity.
System and Data Integrity:
- Act as a key point of contact for ensuring data alignment across various systems, flagging discrepancies, and taking corrective action as outlined in SOPs.
- Assist in maintaining up-to-date program reports and dashboards
Cross-Functional Communication:
- Communicate effectively and efficiently with internal teams, including product, engineering, finance and support, to address operational issues and ensure a seamless workflow.
- Proactively identify and escalate potential issues or areas for improvement within existing processes
- Comfortable collaborating with a manager based in the USA, maintaining clear and timely communication across time zones and aligning effectively through overlapping working hours.
Process Improvement & Automation:
- Assist in the documentation and refinement of existing SOPs to improve clarity and efficiency.
- Explore and implement automation scripts or tools to reduce manual effort for repetitive tasks over time.

Required Skills/Abilities:

Technical Skills:
- Strong proficiency in spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data manipulation and analysis.
- Familiarity with data entry and management in various systems.
- Basic knowledge of scripting or automation tools (e.g., Python, SQL) is a plus and will be a key area for growth in this role.
- Familiarity with data visualization tools (e.g., Tableau, Power BI, Google Data Studio, Metabase, Looker) and experience building dashboards or visual reports is a plus.
Exceptional Attention to Detail: Given the legal and regulatory nature of the products, a meticulous and error-free approach is critical.
Strong Communication Skills: Ability to clearly and concisely communicate with both technical and non-technical teams, as well as with leadership.
Proactive & Problem-Solving Mindset: A self-starter who can follow procedures precisely but also identify opportunities to improve processes.
Adaptability: Comfortable working in a fast-paced, high-growth environment where priorities may evolve.

Education and Experience:

Experience & Education:
- A bachelor's degree in a relevant field such as finance, business, engineering, or a quantitative discipline.
- 1-3 years of experience in an operations-heavy role, preferably within the financial services, fintech, or payments industry.

Must Have:

Ability to truly encompass our Company Core Values
- Work Hard, Be Kind
- Tech x Humanity
- “We” are bigger than “me”

REAX Technology Platforms Private Limited is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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Business Operations Analyst