Why RealCold?

Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach. The RealCold platform operates a national, omni-channel network, inclusive of traditional storage offerings, as well as comprehensive direct-to-consumer programs, which can reach the majority of U.S. consumers within 1- or 2-day ground service.

Role Overview:

The Business Applications Systems Analyst II serves as a bridge between business operations and technology teams, focusing on optimizing systems that support core business processes. The Business Operational Systems Analyst II is responsible for analyzing, designing, and improving operational systems to ensure efficiency, accuracy, and alignment with business goals. This role combines business process expertise with technical knowledge to support system implementations, upgrades, and ongoing maintenance. The Analyst will have a role in supporting and working on medium to large-scale projects, troubleshoot complex issues, and collaborate with cross-functional teams to deliver solutions that enhance operational performance.

Essential Functions and Key Responsibilities:

Requirements Gathering: Collaborate with business units and external customers to gather and document requirements for supply chain systems
Implementation Support: Assist in deploying new systems or upgrades, ensuring minimal disruption to operations.
Cross-Functional Collaboration: Act as a liaison between IT, operations, and business units to ensure smooth communication and delivery.
Works with third party vendors at the direction of the Sr Director of Warehouse Applications
Testing & Validation: Conduct system testing, validate configurations, and ensure compliance with business requirements.
Training & Documentation: Provide user training and create documentation for processes and system usage.
Performs other related duties as assigned

Requirements of the Position:

Bachelor’s degree in computer science or related field or equivalent experience required and a minimum of four years of related work experience OR
10 years of related work experience.

Knowledge, Skills, and Abilities:

Excellent communication (verbal, written & listening), interpersonal and customer service skills.
Ability to relate and explain cross functionally to internal and external customers.
Strong analytical and problem-solving skills.
Superior understanding of computer and networking hardware and software systems.
Excellent time management skills.
Proficient with Microsoft Office Suite or related software.
Proficient with or the ability to quickly learn a broad array of supply chain systems.
Able to work in short timeframe and under pressure
Team spirit and autonomy
Be passionate and engaged
Adaptability and interest in being part of a growing organization

Work Requirements:

Typical workweeks standard 40 hours with some overtime.
Travel to other company locations as needed to support system implementations, training, or issue resolution, estimated between 25% – 35%.

Physical Work Environment:

Ability to work in a temperature below 30 degrees for extended periods of time
Prolonged period working in a warehouse environment
Walking for up to 4 hours a day
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Time will be spent in an office setting.
Environment will be fast paced.

Physical Requirements:

This is not an all-inclusive list, but it is intended to give an overview physical requirement for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job, the employee is regularly required to:

Continually: Sit, walk, speak, and hear
Continually: Type, write, and read
Occasionally: Stand, carry, lift push and reach up to 15 lbs.

What We Offer You:

Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short- and Long-Term Disability, and Life Insurance
Corporate Bonus
401(k) Match
Paid Time Off

RealCold is an Equal Employment Opportunity Employer. We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Business Applications Systems Analyst II